Gerber Collision & Glass - Johnson City (Ny)
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Johnson City offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work Outstanding service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There were a few delays in the delivery date which was frustrating, but the repair was done to perfection!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent workmanship! A slight delay was communicated quickly and resolved when promised.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From Natalia at the desk to Matt who outlined and coordinated everything to the mechanics and other workers the experience was professional and well done. And my car looks great!
Customer Service - 5.0/5.0 -
My comments are as above. It was a great experience to take my car repairs to Gerber Collision and Glass
Returned Clean
My Experience - 5.0/5.0 -
The repairs to my car were excellent very impressed with how clean my car came back, even cleaned in the inside and floor mats very well satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a very good job car look good. It was returned to me very clean interior and outside. Very impressed.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was done excellently well.
My Experience - 0.0/5.0 -
When we dropped off my car we were told they were overbooked and wanted to ship my car to Syracuse. That’s their problem they were overbooked. We had an appointment. We said no so they repairs were done there. We were told it would take 3 days. Then it became 4 and then 5. They didn’t even call to tell us the car was ready. We had to call and it was the 11th hour because they closed at 5 and then were closed for the weekend. When we finally picked up my car the molding wasn’t even put on correctly and the marker that indicated where the work had to be done wasn’t even washed off my car. It had to go in to the shop and touched up before we could sign paperwork and then leave.
Likely to Recommend - 0.5/5.0 -
I’ve already commented on my experience. They had my car too long and then did a sloppy job finishing
Repair Quality - 3.5/5.0 -
The repairs took longer than expected because we were told they were overbooked even though we had an appointment. This was about a month after the accident. Then when we went to pick up my car the molding was not put on correctly and the marker used to show where the damage was done hadn’t been washed off. They gave us the choice to let them quickly repair that or leave it over the weekend since they are closed as of Friday at 5. I had to return my rental so we opted to have it repaired before we left. In my opinion I would not return to this place. We had to choose what was in network under the insurance. My question is with my car being fairly new why wouldn’t the repair have been covered by taking my car to the car dealer? I think my experience would have been much better.
Customer Service - 4.0/5.0 -
Once the manager was involved it was ok but when we picked up my car the guy told us that when we took the survey we needed to answer the question “would you return to this same body shop” it was a yes or no answer. No comment required which made me think they had been dinged in the past about their service
My Experience - 5.0/5.0 -
Perfect paint blend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Es mi única experiencia en reparar un vehículo. Fue excelente
Customer Service - 5.0/5.0 -
Son muy amables y rápidos
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice group !!
Returned Clean
My Experience - 0.0/5.0 -
The quality of work was superb and the ability of management and the team to work with me was excellent there was a big schedule slip but they provided consideration for that and with that said I will still go back to have worked on there
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks good as new and drives great after my accident!
Customer Service - 5.0/5.0 -
People were very nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looked brand. The whole car was cleaned, much better than when I left it out. They were in constant communication with me throughtout the process. It was done a day earlier than expected. So pleased!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the consistent updates to my repair via text, the cleanliness of my vehicle upon pick-up, and how simple the process of dropping off/picking up my vehicle was. It made a difficult and otherwise stressful situation much easier.