Gerber Collision & Glass - Kansas City/Wornall Rd.

My Experience - 5.0/5.0 -

The customer service provided by Owen was excellent. He communicated exceptionally well and obviously cared a great deal about my car and my satisfaction. This was clear in my initial call to Gerber and it is why I brought my car there.. This was a much better experience than I expected or than I’ve had with repairs made elsewhere.

My Experience - 5.0/5.0 -

You guys did an amazing job and the customer experience from everybody I met was 11 out of 10. I hope I don't need collision repair in the future, but if I do, I will definitely be using you guys again. :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I loved my experience at Gerber! Everybody was wonderful to work with (especially Antoinette and Benjamin), and the work was great.

Customer Service - 5.0/5.0 -

Best customer service ever!

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Staff were extremely professional and friendly and I received routine updates from Owen. Thank you all

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

My truck isn’t finished. I was told it was ready for pick-up today. When I arrived, there was still tape on my vehicle, duct tape residue around the door frame, a chip in the paint of my new hood, panel gap on one side of the hood wasn’t level, and a big paint smear along the tape line inside the rear door frame on the driver’s side. I drove all the way to your shop to do quality control (after returning my rental car). Not impressed at all!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate we received our vehicle back in a timely frame.

My Experience - 5.0/5.0 -

The repair was done ahead of schedule and it was excellent. We were totally satisfied with the experience.

Likely to Recommend - 5.0/5.0 -

I’ve used this facility multiple times. I’ve always been satisfied.

Repair Quality - 5.0/5.0 -

Repair was done quicker than expected. The repair was perfect!

Customer Service - 5.0/5.0 -

Everyone was professional, friendly, and courteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Arlette was a pleasure to deal with throughout and we appreciate she was looking to reutilize parts which have useful life remaining. Ms. Antoinette is a wonderful welcoming presence in your building and business; do what you must to keep her around as long as you can!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was professional and kind.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

Have to take it back because back lock doesn't work and there's bubble in the paint

Customer Service - 3.0/5.0 -

Took a week to get the repair started, with no communication from the shop. Was told to pick up car after 430, wasn't ready until 5

My Experience - 5.0/5.0 -

Super friendly and fast! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My vehicle was brought in on a Tuesday. I was told it would be ready by Thursday at close, I called 10mins before close and they said nevermind it’ll be next Monday. Same thing again and I finally got it back on the following Thursday. Come to find out they damaged the bumper more and didn’t tell me. So they tried to hide it from me. When I went to get it they told me it wasn’t completely finished, they had some plastic pieces they had to order from the dealership, they called me an hour before close on a Friday to tell me to bring it and they’d throw them on. I told them I couldn’t make it then and I’d call to bring it in the following week. I called was put on hold for 10mins and it went to voicemail, I left the voicemail explaining the situation. No one called me back. I then call an hour later and was hung up on. Now no one will contact me or tell me what’s going on. All I know is that my vehicle isn’t finished and no one can seem to tell me where the pieces from the dealership are. I’ve been out of town and will be calling back next week. Something needs to be done. It was a terrible experience. I missed multiple hours of work trying to schedule pickups I was told it would be ready and then it wasn’t. Then to find out what really happened was that they damaged my bumper more than the initial accident and they were shady and tried to hide it. I will say the original lady a the front desk was great. This job needs finished.

Customer Service - 1.0/5.0

My Experience - 5.0/5.0 -

Great communication and done much quicker than anticipated!

My Experience - 5.0/5.0 -

They were amazing and kept it touch constantly about the progress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone from the receptionist Antoinette to the estimator representative Owen was exceptionally nice. As a result of Owen doing a fantastic job of breaking down all parts needed and the timeframe it would take to repair the car, etc I had no questions. He had great customer service skills. I was impressed !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0