Gerber Collision & Glass - Olathe

4.9 (1,721reviews)
97%
135 S Fir St,  Olathe,  KS  66061
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In operation 15 years.

Gerber Collision & Glass - Olathe offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car
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Email

Reviews (1,721)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting regular Tuesday and Thursday updates via calls and texts that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and compassionate staff created a stress-free experience, often going above and beyond to accommodate customer needs. A few customers noted areas for improvement directly from their feedback, including inconsistent communication toward the end of repairs, occasional delays not always proactively communicated, and isolated quality touch-up issues upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"Repaired area looks like new, fast turnaround, car was cleaned inside, communication with staff was very good."
"I was very satisfied with my car service. The communication was amazing, clear, timely, and reassuring throughout the entire process."
"My headlight still needs adjusting. Its not matching with the other headlight when Im Im driving on the ..." Read more
"Youre taking too long to complete vehicles we cant be without our vehicles for two weeks every time we have a repair"
"Alot faster than expevted"
"Almost a week earlier than I was quoted!"
"... repairs were on time. What originally was going to be a week, then pushed back to two ended up taking a month!" Read more
"... kept me informed as to the repair progress and even completed the repair before I expected." Read more
"Gerber was great through the whole process, kept me informed of everything, and even finished ahead of schedule. 5 stars"
"... and Thursday updates and that they were by text. Great communication from start to finish. Process and expectations were clear. Thank you for making a bad ..." Read more
"communication was the best communication I have ever received form a collision shop"
"This was the worst experience I have ever had. Pushed back completion time without communicating it to me. I had to call the day before I was to pick up my ..." Read more
"Service was great when I got it, communication could use improvement."
"Excellent communication with me and with my insurance provider. Everyone was very kind and thorough. Overall ..." Read more

My Experience

Amanda was wonderful and needs to be recognized for her professional compassionate experience that she gives her customers. She was so very helpful and kept me informed about the process the entire time. Thank you so much Gerber Collision and Amanda.

Likely to Recommend

Repair Quality

Quick and thorough.

Customer Service

My only concern was getting the rental car back to Enterprise in a timely manner - didn’t help that my car was finished at 4:30 on a Friday.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service. I worked with Sarah and she was absolutely terrific. I had a fleet car that was being repaired. She worked well with them and was able to get my car back to me quickly. I’d recommend them to anyone.

My Experience

The customer service was great. They communicated with me all through the process. I would recommend them.

Likely to Recommend

Repair Quality

Customer Service

Everything was absolutely wonderful. They kept me updated and everything went smooth.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

From phones to meeting they were so polite and professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were able to make reservations for the truck to be worked on while we were on vacation. The estimate repair time was three weeks and it was done by the time we got back. I was very pleased with how the job was done.

Likely to Recommend

Repair Quality

When I dropped the truck off the estatimate was it would take three weeks to get the job done. The truck was finished in two weeks.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, excellent service. Promises kept

My Experience

Unfortunately this is not my first experience with Gerber but. fortunately each experience has been excellent. Good people and quality work. Thank you.

Likely to Recommend

Repair Quality

In my experience Gerber did quality work and the staff was friendly, experienced, attentive and knowledgeable. Would not hesitate to return if circumstances warranted. My insurance company was kien on them as well.

Customer Service

Friendly attentive experienced knowledgable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the communication from Amber throughout the process. It took them time to assess the damage and order parts. They were diligent about quality of the parts! So happy to have my Bronco back!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You did a good job, Amber kept me informed about everything and I thank you for everything.

Customer Service

You did a good job, Amber kept me informed about everything and I thank you for everything.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was friendly, messages & texts were timely, work was done well!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amber

My Experience

Did great communicating with us along the way, my vehicle looked great when I got it back

My Experience

Everyone at Gerber Collision & Glass Were professional and polite. They did a great job with my repairs!

Likely to Recommend

Yes, I would recommend

Repair Quality

Great repair, very professional!

Customer Service

Customer service was great!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was efficient and nice. Things were explained to me in terms that I could understand. The job was done in a timely fashion. I would recommend Gerber to my friends and family..

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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