Gerber Collision & Glass - LA Porte

4.8 (1,442reviews)
97%
911 Boyd Blvd,  La Porte,  IN  46350

In operation 81 years, 10 years at this location.

Gerber Collision & Glass - La Porte offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,442)

Customers say
Overall Customer Satisfaction
Customers consistently praise Gerber Collision and Glass for exceptional customer service, with staff being described as friendly, professional, and helpful. Many highlight excellent communication through regular text updates and phone calls throughout the repair process. The quality of repairs receives high marks, with customers noting their vehicles look like new and paint matching is spot-on. Timeliness is generally positive, with many repairs completed early or on schedule. Customers appreciate the thorough cleaning and detailing service provided. The shop demonstrates strong problem-solving abilities and willingness to address any issues that arise. However, some customers experienced delays due to parts availability or staffing challenges, and a few noted communication gaps during staff transitions.
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"Exceptional customer service and exceptional repairs."
"Customer service was excellent! All my concerns were addressed. They did a great job with the repairs ..." Read more
"Great job! awesome team very thorough patient and kind I asked to see my car as repair was being made and ..." Read more
"Everyone was amazing and made me feel like I was their only priority. They coordinated everything with the ..." Read more
"... absolutely satisfied with Gerber Collision and Glass!! They have been both professional and highly attentive to my needs. They were very patient with me and all ..." Read more
"Text messages and calls throughout the process"
"Gerber stayed in touch with me every step of the way"
"Sent messages every step of the way"
"... repair quality looks good with a few flaws , but communication was inconsistent. After a week with no updates, I learned my original estimator had quit ..." Read more
"Called several times To check on satus No one picks up the phone Very hard to reach"

My Experience

Gerber was very professional and did a wonderful job. Thank you!

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Professionally done. Cars looks great. Thank you!

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Returned Clean

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I would 100% recommend this company!!!

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They did not get back in with an estimate, I had to go back.

Returned Clean

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My Experience

Sometimes life hands you lemons (someone backs up into the side of your car), Gerber Collision & Glass helped me make lemonade from the situation after I attempted to make it myself; AKA: deal with the other parties insurance on my own with a smaller body repair shop. Within a few days I was called up, got my car in with the adjuster and a plan was set in place. Within 2 weeks I had my car fixed and with absolutely zero trouble or hassle thanks to Gerber! My car looks better than it did going in and it didn't have the usual "old guy body shop smell" after they fixed her up. So, if you're like me and find yourself with a junk ton of lemons (your car needs repaired and you need help doing so), call these guys! Honest, fair, fast and thorough!

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My Experience

The staff and those who did the repairs were amazing and professional. Willing to answer any and all questions! The car looks amazing.

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Outstanding work. Great communication. And just an overall great experience.

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Everyone was great!

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My Experience

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I am very satisfied with my service at Gerber. Everyone was kind and professional.

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My Experience

I am absolutely satisfied with Gerber Collision and Glass!! They have been both professional and highly attentive to my needs. They were very patient with me and all the questions I asked. They went out of their way to try and contact my insurance company for me to clear up some questions that needed answering. They were very hospitable as well. On the day I was to return my rental car and pick up my own they did not make me feel bad for running late and also allowed me to pick up my car even though there were some questions about my paying a deductible that I did not know about, and tried contacting my insurance company to get it cleared up. He trusted me to know I would be back if I did. They made me feel like everything would all work its way out. Oh and they found something that got missed accidentally at the Valpo garage on a different occasion and got ahold of them for me because they knew it happened from the first repair that was done from a separate incident when I hit black ice and slid into the guard rail. So they are taking care of that at no cost to me. The work is impeccable and flawless!! Finally, knowing that there is a lifetime warranty on the work they did on my car made me feel like I definitely brought my car to the right place!!! Thank you Gerber Collision and GlassπŸ˜ŠπŸ€—πŸ‘πŸ™πŸ˜‡

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My Experience

Appreciated the thorough and frequent updates. Appreciated the work being completed early. Very friendly and helpful staff.

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I would absolutely refer folks

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Everything looks great. A job well done

Customer Service

They did a great job.

Returned Clean

My Experience

I appreciate you all. Thanks for returning even better than it was. :)

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My Experience

Great job!

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Returned Clean

My Experience

Everyone was great! They did a great job on my car and answered all my questions. I will definitely recommend Gerber to friends. Thank you.

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Repair Quality

I’m pleased with the service I received. The repair looks great. Staff were helpful and courteous.

Customer Service

I’m pleased with the service I received. The repair looks great. Staff was helpful and courteous. I will highly recommend Gerber to anyone requiring your services.

Returned Clean