Caliber - Michigan City

4.9 (2,245reviews)
100%
3502 E. Michigan Blvd.,  Michigan City,  IN  46360
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,245)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the repair shop across all key areas. The quality of repairs is frequently praised, with many noting their vehicles looked brand new or better than before the damage. Timeliness stands out as a major positive, with numerous customers highlighting that repairs were completed earlier than expected. The text message update system receives widespread appreciation, with customers valuing the transparency and regular communication throughout the repair process. Staff friendliness, professionalism, and helpfulness are repeatedly commended. Several customers mention returning for multiple repairs, reflecting strong loyalty. A small number of customers noted minor areas for improvement, including occasional delays due to parts availability, some instances of overspray, and one concern about a headlight replacement quality, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... thrilled with the result. Best body shop I've ever used. Customer service was on point and the work was impeccable. I will definitely use them for any future body work ..." Read more
"... professional. My technician was a very talented man and everyone at the Caliber Collision in Michigan City were very friendly and made the situation a very pleasant experience. ..." Read more
"... shop that is both skilled and professional, but they exceeded my expectations. I highly recommend them to anyone looking for honest, reliable, and high-quality auto ..." Read more
"... though Caliber was understanding on that front. Still, they did an excellent job in every other aspect!" Read more
"... representative of this business that I encountered was kind, polite, professional, well informed and efficient. There was no misinformation because each person ..." Read more
"The truck was done about a week sooner than I was anticipating and the quality of the work amazed me. The communication ..." Read more
"Dropped my car off on Tuesday and had it back on Friday. And the damage is as if it never happened. Prompt. ..." Read more
"I could not believe the turnaround time. Less than three days. Very very professional. They super cleaned the inside ..." Read more
"Our vehicle took longer due to parts not being in stock."
"Communication throughout the repair process was incredible and very much appreciated. All points of contact, ..." Read more
"... believe that it got damaged. I loved the fact that they sent regular updates on the status of my car. It made me feel like they truly respected me." Read more
"Let me know the days they were going to message and never missed a beat"
"... excellent job with the repairs to my Rav-4. They were very communicative and I experienced no surprises. Highly recommend." Read more

Likely to Recommend

Service was superb.

Repair Quality

Excellent job, looks like new, you would never know a scratch even existed, job well done.

Customer Service

Very attentive to the customer's needs

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My repaired car looks fantastic! Repairs took less time than predicted. Jeff Kohan was wonderful: professional, polite, and caring!

Likely to Recommend

Repair Quality

Customer Service

Excellent service. Repaired unless time than estimated and lower cost than estimated.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I appreciate you cleaning it inside and out when arrival !

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The crew was so kind helping me with a ride to enterprise and my car looks FLAWLESS! Including the interior which they tidied up to. Thank you so much

My Experience

The work to restore my car to its original state was excellent and exceeded all my expectations. Just as importantly, I received timely text updates about the status of the work being done and progress made. Best of all, the work was finished ahead of schedule. My car was also detailed inside and out, so it felt like driving away from the dealership in a fresh, new car. Overall, I am very impressed with Caliber and I would recommend their team to anyone who needs collision repair services.

Likely to Recommend

Would highly recommend Caliber. Very professional, courteous and on time.

Repair Quality

Great customer service & great work on repairs.

Customer Service

Always nice and answered any questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff at Caliber were professional and friendly and examined my vehicle quickly and ordered parts and completed repairs in a timely manner. The experience in working with Caliber was positive and I was pleased.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for doing a wonderful job

Likely to Recommend

Repair Quality

Very good.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick, responsive, and quality work!

Customer Service

Very friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and fast. They keep u updated every step of the way. They will always get my business.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The tire still got a sensor otherwise we are very well satisfied

Customer Service

The tire still got a sensor otherwise we are very well satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It was really nice to get my car back in basically 2 days. I didn’t have the most work to be done but it was done fast and my car looks new again so I’m grateful for that. Very good customer service and communication. Satisfied customer

Likely to Recommend

Repair Quality

Quick and looks like it never happened. Couldn’t ask for more. I’m Grateful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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