M&S Collision Center Inc.
553 S. Washington St,
Valparaiso,
IN
46383
USA
In operation 50 years, 34 years at this location.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
Payment Types
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than before the accident. The staff is frequently described as friendly, professional, and accommodating, creating a welcoming experience. Timeliness is a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. Complimentary cleaning and detailing of vehicles is a recurring highlight that exceeds customer expectations. A small number of customers noted areas for improvement, including communication gaps where they had to initiate contact for updates, occasional repair quality issues such as misaligned panels or unresolved damage, and delays beyond estimated completion dates. These observations come directly from customer feedback and reflect isolated experiences within an overwhelmingly positive overall sentiment.
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Service Quality
"Was absolutely blown away when I got my car back. It looked like I was never in an accident. They are very caring and honest with customers. Highly satisfied and thankful ..."
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"... in with the broken wire 2 away from the connector transmission lines left kinked, transmission cooler brace left crooked and out of its set position. Fender was still ..."
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"... got my vehicle back the repair was substandard with the fender panel very obviously misaligned causing paint wear to the bumper. I pointed this out and was told it ..."
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"You went over and beyond what you needed to do! Not only did M&S do a fantastic job on making my car look brand new again, but they cleaned it!! The person that ..."
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"We noticed bubbles in the paint above the door and you can really tell the difference from the right and left side. Being that ..."
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"Our vehicle was supposed to be done by June 23 and we picked it up 2 weeks earlier."
"I was told it would be ready for me 3 times before finally getting it"
"Both times my car was done early! Very timely service"
"Car was done on time and earlier than expected!"
"It took 2 weeks longer than expected. My biggest issue with that was not being kept informed"
Annetta
(Ford owner)
reviewed 9/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The truck looks very good.
Customer Service - 4.5/5.0 -
The staff kept me informed.
Returned Clean
Michele
(Subaru owner)
reviewed 9/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for getting my Subi looking fresh! It looks brand new again! I really appreciate doing the work quickly and efficiently and communicating the process and completion. I noticed my front floor mats looked extra clean too so thank you for the extra work to make it look fly again!
Customer Service - 5.0/5.0
Returned Clean
Mary
(Nissan owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck driver door looks great
Customer Service - 5.0/5.0 -
No problem
Returned Clean
Rick
(Honda owner)
reviewed 9/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Matthew
(Chevrolet owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks like new. Great paint match. Couldn't be happier with my service.
Customer Service - 5.0/5.0
Returned Clean
James
(BMW owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Michael
(Ford owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tammy
(Chrysler owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
M&S has worked on several cars for me and have always done an amazing job.
Customer Service - 5.0/5.0 -
Always helpful and willing to answer any questions
Returned Clean
Darla & James
(Chevrolet owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The only reason it’s a 9 and not 10 is the paint match isn’t very good.
Customer Service - 4.5/5.0
Returned Clean
Louis & Shannon
(Jeep owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
This is the second time M&S Collision has repaired our vehicles due to accidents. Each time they delivered professional, efficient, and quality service and repairs.
Customer Service - 5.0/5.0 -
The customer service is A1.
Returned Clean
Robert
(Kia owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Craig
(Chrysler owner)
reviewed 9/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Walter
(RAM owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on our repairs!! Very professional and keep us in the loop with updates.
Customer Service - 5.0/5.0
Returned Clean
Bertie
(GMC owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0
Returned Clean
Lance
(Hyundai owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0 -
We've had several repairs done at M&S and results were always great.
Repair Quality - 5.0/5.0 -
We've never less than excellent results in several visits.
Customer Service - 5.0/5.0 -
Customer service was excellent.
Returned Clean
Charlene
(Chevrolet owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Cary M & Lindsay A
(Honda owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Margaret
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jason
(Tesla owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0 -
I do all the time!
Repair Quality - 5.0/5.0 -
I have been using M&S for years! Best auto body shop in all of NWI.
Customer Service - 5.0/5.0
Returned Clean
David
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Very happy