Gerber Collision & Glass - Lebanon (Tn)

4.9 (581reviews)
98%
813 N Cumberland St,  Lebanon,  TN  37087
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In operation 86 years.

Gerber Collision & Glass - Lebanon offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (581)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional repairs, and excellent communication. Many highlighted that their vehicles looked brand new upon completion, with repairs frequently finished ahead of schedule. The team received high marks for keeping customers informed throughout the process via regular text updates and phone calls, making stressful situations feel seamless. A few customers noted minor concerns such as delays in parts availability, cleanliness of vehicle interiors post-repair, and isolated instances of incomplete work, reflecting direct customer feedback rather than systemic issues. Overall, the vast majority expressed strong satisfaction and willingness to return and recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... I am so pleased with the bodywork and paint job. Looks like a brand new car! I would definitely use them again and recommend them to my family and friends" Read more
"Impeccable repair work and excellent service. Greatly appreciated the timely updates from start ..." Read more
"... two weeks ahead of the scheduled repair date. The repair was completed so well it looks as if nothing ever happened to my car. Gerber would be my first call if my car ..." Read more
"Excellent workmanship and finished when promised"
"... takes time with a repair it shows that not only do they care about their customers but are willing to take the time needed to make sure the job is done right. This day ..." Read more
"Very pleased with your work and how fast you were in getting started and how quick you got my car back to me. Thank you so much.this was the second car ..." Read more
"The repair was done in record time less than 5 days, excellent result. 100 % satisfaction!"
"Gerber did an awesome job with my repairs! High quality and very quick!"
"Appreciated the communication and completing the work earlier than expected."
"Great repair work in a very timely manner, thanks to the whole team!!"
"Communication was fantastic and the work was completed in a timely manner. All body work looks perfect! The team is ..." Read more
"... trucks door! Yall made this experience pain-free by excellent updates on the process, taking over communication between the insurances companies and Entreprise rental cars. ..." Read more
"... entire process was excellent from beginning to end. I was very impressed with the communication. Thank you for your help" Read more
"... with was kind, responsive, and genuinely helpful. They kept me informed throughout the process and were very accommodating with scheduling and questions. The whole experience ..." Read more
"... car. Their professionalism goes above and beyond. They kept me informed every step of the way, helped with the rental return, along with dealing with the at-fault party's ..." Read more

My Experience

They was the best&good timely service, very professional!what a warm wonderful experience, I recommend them to all customers highly!,..&Russell is a very kind gentleman very helpful &professional..think God for them all from the front desk lady to the painting shop!makes sure everything was perfect!,GOD'S BLESSINGS!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dorothy & Sherman Reed

Likely to Recommend

I would tell anyone to take their vehicle to Gerber!

Repair Quality

Gerber was fantastic! I needed a shop to take my car after a wreck before my insurance would give me a rental car, and Gerber gladly took my car and said they would take care of it. They kept me updated every step and had it done much quicker than I expected! They even washed my whole car (which it desperately needed but I did not expect them to do it) so it'd be beautiful when I picked it up!

Customer Service

They were very nice and professional!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had bern serviced by previous owners. Gerber picked up right where they'd left off without missing a beat. That you.

Repair Quality

Friendly, Ciara and Russell communicated daily throughout the entire process. Addressed all of my questions or concerns. Russell assisted me with anything that I needed. Facility was inviting and very clean.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was polite and knowledgeable. Hopefully I will never need them again, but I trust them to do fantastic work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Referred family and friends already. Great job!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Color match for paint and body work was way off bumper alignment was terrible Damage on the quarter panel from the accident was not repaired overall very dissatisfied with the quality of this repair especially given that this is the 2nd time this bumper cover has been replaced in less then a year the previous body shop hit the nail right on the head with paint match and bumper alignment

My Experience

They had great communication with when my car was being worked on & when it would be ready for pickup. The original date/time they quoted ended staying as is and they didn’t need additional time, which I appreciated. I also loved the ease of picking up & dropping off my rental car with them. I believe I worked with Richard, he was great!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes, everything was great ! From the receptionist to staff. 5 started Thanks !!

Likely to Recommend

Great job

Repair Quality

From the receptionists and the young man who did inspection and communicated through presess was Excellent. OUALITY OF WORK EXCELLENT! THANK YOU FOR CHECKING !

Customer Service

EXCELLENT COMMUNICATION SERVICE FROM START TO FINISH.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Russell well kept me informed through the process. From the scratches & dents to looking like new I’m pleased with all the work. Thanks

Likely to Recommend

Repair Quality

Russell & team were very nice courteous & informative thru the process of having my truck fixed. Thanks

Customer Service

Russell & team were very nice courteous & informative thru the process of having my truck fixed. Thanks

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Nice job and a fast turnaround

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience! Work looks great and customer service was the best!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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