Gerber Collision & Glass - Leesburg
In operation 81 years, 14 years at this location.
Gerber Collision & Glass - Leesburg offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Thank you for being super efficient, friendly and doing a lovely job!!
My Experience - 5.0/5.0 -
The staff in your office are wonderful. I really enjoyed talking with them. I am very satisfied with the repairs on my SUV, it looks like new. I was kept updated on the progress of the repairs. Great work guys, just hope I don't have to see y'all again only to say "Hi Y'all " Lol
My Experience - 5.0/5.0 -
Erica was thorough in explaining every detail prior to leaving car for repair. Quality of repair/paint is excellent. Communication appreciated during time in shop. All work done to my complete satisfaction. Would not hesitate to recommend Gerber for any collision repair.
Likely to Recommend - 5.0/5.0 -
I've already recommended your shop to all our neighbors.
Repair Quality - 5.0/5.0 -
Could not have been better. Exceeded my expectations.
Customer Service - 5.0/5.0 -
Erica is excellent at her job. No questions left unanswered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a beautiful job on my car damage. From the moment I walked into the office the girls, Christina, Erika ,Lisa were all very friendly and answered any questions regarding the insurance coverage and how long the job would take to complete. I received calls letting me know what was going on every week o. Tuesday and Thursday. I would highly recommend Gerber collision and glass to my friends if needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new.
Customer Service - 5.0/5.0 -
Wonderful staff. Always kind and explained everything that went on with ordering the parts and an estimate of how long it would take to complete the job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Highly satisfied with the service, professionalism, and coordination of work Gerber provided.
Customer Service - 4.5/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks brand new I’m completely satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication , easy in and out , excellent workmanship plus service. I would absolutely recommend and use them in the future!!
Customer Service - 5.0/5.0 -
Excellent workmanship
Returned Clean
My Experience - 5.0/5.0 -
Professional service, customer care and quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional service and attention to detail.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great and very easy. I liked the fact I could drop off my car and have a rental waiting for me. No stress. When my car was done I just pick it up and that’s it. The car looks great. They did an excellent job.
Customer Service - 5.0/5.0 -
The staff were very friendly and kept me updated on my vehicle. Great experience!
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would absolutely never recommend this location to anyone. The lack of empathy and professionalism I experienced from the woman who initially assisted me was completely unacceptable. She expected me to drive my vehicle knowing it had no gas and had arrived on a tow truck after being stolen. What shocked me even more was that she actually had the audacity to give me directions on how to drive to a gas station, completely disregarding the condition of my vehicle and the circumstances I was dealing with. I found her attitude extremely insensitive and disrespectful. Customer service should involve compassion and understanding, especially when someone is already going through a stressful and traumatic experience. Unfortunately, this experience destroyed my trust in this location, and I would never feel comfortable recommending it to anyone.
Repair Quality - 0.5/5.0 -
Disappointing Customer Service Experience – Lack of Empathy and Communication Unfortunately, my overall experience with Gerber Collision & Glass was not a positive one, primarily because of the way I was treated during my initial visit. I understand that every business has policies, procedures, and requirements that must be followed. However, I strongly believe that customer service should always include empathy, understanding, and professionalism, especially when a customer is going through a difficult situation. My vehicle was not involved in a typical accident or collision. My vehicle was stolen and later recovered in poor condition. I had absolutely no knowledge of what had happened to it or what kind of mechanical damage it might have sustained. This was already a very stressful and upsetting experience for me. Unfortunately, the woman who initially assisted me showed very little empathy or understanding. She handed me my car keys and informed me that they could not accept my vehicle because it had no gas. My vehicle had arrived on a tow truck for a reason. It was not in a condition where I could simply drive it away. Even though I am not a mechanic, I understand that attempting to operate a vehicle without sufficient fuel, especially when its mechanical condition is unknown, can create additional concerns. My father was passionate about mechanics, and he taught me the importance of being cautious in situations like this. What disappointed me the most was not necessarily the policy itself, but the way the situation was handled. There was no sense of compassion, reassurance, or willingness to understand what I had already been through. Additionally, it took approximately one month for my vehicle to be returned. I understand that repairs can take time and that certain delays may be beyond the company’s control. I also acknowledge that follow-up calls were made on Thursdays. However, those calls did not change the negative impression created by my initial experience. I still felt that the overall communication, understanding, and personal attention could have been significantly better. That first interaction left me with a bitter feeling throughout the entire repair process. I am not writing this review because I expect special treatment or because I believe business procedures should be ignored. I am writing it because I believe that behind every vehicle being repaired, there is a person dealing with circumstances that the employees may not fully understand. In my case, I was dealing with the emotional and financial stress of having my vehicle stolen, and a little compassion would have made a tremendous difference. At the end of the day, businesses are operated by people and serve people. Policies are important, but empathy should never be optional in customer service. I sincerely hope this feedback is taken seriously and used as an opportunity to improve how customers are treated, especially those experiencing difficult and unexpected circumstances. Unfortunately, based on my experience, I cannot provide a positive review.
Customer Service - 0.5/5.0 -
Disappointing Customer Service Experience – Lack of Empathy and Communication Unfortunately, my overall experience with Gerber Collision & Glass was not a positive one, primarily because of the way I was treated during my initial visit. I understand that every business has policies, procedures, and requirements that must be followed. However, I strongly believe that customer service should always include empathy, understanding, and professionalism, especially when a customer is going through a difficult situation. My vehicle was not involved in a typical accident or collision. My vehicle was stolen and later recovered in poor condition. I had absolutely no knowledge of what had happened to it or what kind of mechanical damage it might have sustained. This was already a very stressful and upsetting experience for me. Unfortunately, the woman who initially assisted me showed very little empathy or understanding. She handed me my car keys and informed me that they could not accept my vehicle because it had no gas. My vehicle had arrived on a tow truck for a reason. It was not in a condition where I could simply drive it away. Even though I am not a mechanic, I understand that attempting to operate a vehicle without sufficient fuel, especially when its mechanical condition is unknown, can create additional concerns. My father was passionate about mechanics, and he taught me the importance of being cautious in situations like this. What disappointed me the most was not necessarily the policy itself, but the way the situation was handled. There was no sense of compassion, reassurance, or willingness to understand what I had already been through. Additionally, it took approximately one month for my vehicle to be returned. I understand that repairs can take time and that certain delays may be beyond the company’s control. I also acknowledge that follow-up calls were made on Thursdays. However, those calls did not change the negative impression created by my initial experience. I still felt that the overall communication, understanding, and personal attention could have been significantly better. That first interaction left me with a bitter feeling throughout the entire repair process. I am not writing this review because I expect special treatment or because I believe business procedures should be ignored. I am writing it because I believe that behind every vehicle being repaired, there is a person dealing with circumstances that the employees may not fully understand. In my case, I was dealing with the emotional and financial stress of having my vehicle stolen, and a little compassion would have made a tremendous difference. At the end of the day, businesses are operated by people and serve people. Policies are important, but empathy should never be optional in customer service. I sincerely hope this feedback is taken seriously and used as an opportunity to improve how customers are treated, especially those experiencing difficult and unexpected circumstances. Unfortunately, based on my experience, I cannot provide a positive review.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing communication, professionalism, great work and wonderful experience!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional, very informative, very knowledgeable, very considerate and caring.