Gerber Collision & Glass - Lubbock/Loop 289

4.9 (2,674reviews)
98%
3412 W Loop 289,  Lubbock,  TX  79407
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In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Lubbock/Loop 289 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (2,674)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were completed ahead of schedule, often surprising customers with early completions. The repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Regular text and call updates throughout the repair process were frequently celebrated. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A few customers noted areas for improvement, including more accurate initial time estimates, better paint matching, and more consistent proactive communication during longer repair timelines, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... smooth, and the finished result looks outstanding. The attention to detail and quality of their work really showed—they made my vehicle look great again. I truly appreciate ..." Read more
"Amazing and consistent communication, phenomenal customer service, and repair is spotless. Thank you."
"10 — Outstanding repair quality and service. The team kept me updated on the status of my vehicle, was on point ..." Read more
"Professional, friendly, fast. My car looks brand new. Thank you!"
"Amazing experience from beginning to end. Highly recommend the team at Gerber!"
"... weeks. They worked with my insurance company and I got my car back in just one week! The car looks and drives great. I am so impressed." Read more
"I was shocked that it was done in 24 hours"
"... up being 7 Not the biggest deal in the world but I would like to have known that prior to drop off so it wouldve been easier to prepare." Read more
"... of the way about what was being done. The car was finished in 9 days rather than the estimated 2-3 weeks. I am happy and satisfied!" Read more
"... time. The actual work was fast and efficient, but the communication leading up to it was limited at best." Read more
"The we very efficient and quick with repairs! They updated us regularly and were very communicative."
"This is one of the things I love the most was the communication."
"Great service. Excellent communication"
"... The issue is updates were promised from the start. It took a month for me to get my first update." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff I dealt with were friendly and efficient. they did an excellent job on repairing my car, and even washed and cleaned it for me. I would highly recommend Gerber..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Paint has a few flaws and one of trim pieces didn’t get replaced.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks great! You cannot even tell that the bumper needed to be repaired.

Customer Service

Customer service was awesome!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My daughter was very pleased with how her car looks and how fast service was. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

The kind people at Gserber communicated clearly and with good frequency. The repairs were quicker than expected and turned out beautifully. My car was returned in pristine condition. I wholeheartedly recommend Gerber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The damage repair was night and day my truck looked brand new, the only comment I would have is to be honest with how long it would take to repair my truck.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

34th & west loop shop was awesome. Prompt and professional. Maybe a 10😁

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very easy to communicate with. They were kind, understanding, and respectful to me. I loved how they helped me with coordinating and calling my rental; I didn’t need to call them to come get me or to come get their car when I was done with it. I didn't have to do a thing and I really appreciate that. My vehicle turn around was very fast- I turned it in Monday morning and I had it back before Thursday closing time that same week. And they had to replace a whole back bumper no less! I loved how they did clean out the interior and exterior of my vehicle, although I didn’t get any interior work done. I would definitely recommend this business to anyone needing bodywork in the area and I would potentially use them again if need be.

My Experience

Was a little expense for the small dents but for now it looks really good will see in a couple of months after it completely cures out

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