Gerber Collision & Glass - Manchester (Tn)

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 2.5/5.0 -

My dash was scuffed and scratched

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very perfessional, and very helpful. They did a very good job on my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys were awesome. Didnot have to worry about a thing. Quick and easy

Customer Service - 5.0/5.0 -

Nice people, caring and understanding

My Experience - 5.0/5.0 -

Auto was able to bring in day after I hit a curb to start work on…kept me informed all the way till completion

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me informed on car throughout

Customer Service - 5.0/5.0 -

Great

My Experience - 5.0/5.0 -

Everything

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great job, finished in timely manner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 1.0/5.0 -

When I went in for my initial assessment, I spoke to the secretary. She asked me several times if I was getting a rental car. I replied no each time but was sure to let her know that I would be driving a vehicle I don't really feel comfortable driving. Therefore, I asked her to order the parts and let me know when they came in and I would bring my car in at that time. When I brought my vehicle in, I forgot some needed items. I went to the body shop to retrieve these items. This actually happened twice with about a week between each visit. Each time I came my vehicle was parked in the back lot obviously not being worked on. This was very frustrating since I explained to her my situation. A few weeks later I received an update stating my vehicle would be ready for pickup on Thursday. That morning I called the shop to ask what time I should pick up my vehicle. The secretary's response was "Your vehicle is not ready, the parts aren't in yet." At this time my vehicle had been there at least 3 weeks. I expressed my disappointment and once again explained how I was driving a vehicle I did not feel comfortable in and reminded her of her initial conversation. Her response was you have to expect delays when dealing with ordering parts. The thing is I do understand delays in ordering that is not my issue. The problem is my vehicle sat for weeks and the lot when I could have been driving it. Over the 4th of July holiday, I discovered my sister-in-law had her vehicle there as well. During our conversation, my sister-in-law and I both realized we were receiving the same type of customer service. My family has used this body shop for several years. The body work is exceptional but the customer service is lacking. I feel like if I was using a rental car paid by my insurance company, the time without my vehicle would have been less. Due to the poor communication and customer service my family will not use this body shop again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very happy with the service and quality of the work done on my vehicle. They really worked with me to get a time that fit my schedule to bring it in for an estimate as well as working with the insurance to repair it.

Customer Service - 5.0/5.0 -

They communicated through the whole process and were very friendly.

Returned Clean

My Experience - 5.0/5.0 -

Car looks good. Service excellent

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0 -

Very good service and results. I am well pleased.

Customer Service - 5.0/5.0 -

Good service.

Returned Clean

My Experience - 5.0/5.0 -

Thank you! Everyone was wonderful and Stephanie is very kind and helpful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Stephanie is truly an asset to this Gerber Collision location. She listened and made sure my concerns were addressed. I appreciate the professionalism and care she provided. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Fine job we will enjoy this car

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Work was good except for the door jam rework.

Repair Quality - 4.0/5.0 -

Good except for 2ft long paint seam in the door jam that required rework.

Customer Service - 2.0/5.0 -

Everyone was great to work with except the lady at the front desk. She was very rude and confrontational every time we had contact. She was so rude with my wife, she would not go inside the business when the lady was there.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

I can still see it and then over where they paint it but we’re OK with it but when we drive off Body Shop when we got home, there was a plastic got loose from the roof

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0