Gerber Collision & Glass - Mandeville

4.8 (5,540reviews)
96%
2501 Florida St,  Mandeville,  LA  70448
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Gerber Collision & Glass - Mandeville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (5,540)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new and paint matching perfectly. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were repeatedly commended. A few customers noted areas for improvement, including more proactive communication during delays, occasional incomplete repairs requiring return visits, and interior cleanliness upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... they kept me along the way. The customer service and quality of work exceeded my expectations. Overall, an excellent experience, and I would definitely recommend Gerber ..." Read more
"You cannot even tell that the vehicle was damaged. Excellent work."
"The body repair had minor pitting on the repaired area under the paint on the lower cab. The inside of my truck was covered in what appeared ..." Read more
"Newer car looks & feels the same as it did before the accident. And even though it took 40 days because more damage ..." Read more
"... whole process was smooth from start to finish, and the team kept me updated throughout the repair. The truck came back looking great, and you can tell they really ..." Read more
"They let an automated text messaging system dictate their customer communications. I never received a call about delays. ..." Read more
"... give higher marks if the communication was better. I had to call to check on the status of the repair, only to find there were delays in getting a part. I would like ..." Read more
"... at Gerber did an excellent job repairing my car. They texted me twice a week with updates on their progress. They promptly replied to any messages I sent. I was ..." Read more
"... it was when I dropped it off. Best of all was the regular daily updates and communication on the status of my repair. Highly recommended." Read more

Likely to Recommend

Repair Quality

It’ was a good experience, delayed a few times but out of their control. So far everything is back to normal.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Everything was repaired and put back together just as if there wasn’t an accident. Just one thing was left untouched and that was the truck bed door. There’s a visible gap that remained even after being repaired

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber rocks!! We were so impressed!!!

My Experience

Communication was amazing! I greatly appreciate the face that someone took the time to lightly vacuum or wipe down the interior as well. I also don’t remember if I filled up my gas tank before dropping it off or not but if you filled it up I love you. It was so nice to be back in my car lol

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The people I worked with were amazing. The only thing the was a problem was when trying to call it often went to a non-local number. It would be nice to just text with Gerber through the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good work and fare prices. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

As I told you, I commend your outstanding customer relations in which you included regular reports of the ongoing repairs in a very thoughtful and personal way. Also the repair work was excellent. I am most definitely pleased with your entire professionalism in every aspect.

My Experience

It was a pleasure to work with Gerber Collision. They communicated everything along the way and were even done early!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire staff were incredibly helpful and pleasant to work with. They made the entire experience, not so dreadful and miserable. I will use gerber for all of my automotive needs going forward

Likely to Recommend

Repair Quality

Gerber Collision & Glass did an outstanding job repairing my truck. The quality of the repair was excellent, and their timeliness was impeccable from start to finish. The entire staff was extremely helpful, professional, and communicative throughout the process. I always knew what was going on and never felt like I had to chase anyone down for an update. Their working relationships with GEICO and Enterprise made the entire experience seamless. From the insurance side to the rental vehicle and ultimately getting my truck back, everything was handled smoothly and efficiently. I couldn’t be happier with the repair or the level of service I received. I would absolutely recommend Gerber Collision & Glass to anyone needing collision repair.

Customer Service

Gerber Collision & Glass did an outstanding job repairing my truck. The quality of the repair was excellent, and their timeliness was impeccable from start to finish. The entire staff was extremely helpful, professional, and communicative throughout the process. I always knew what was going on and never felt like I had to chase anyone down for an update. Their working relationships with GEICO and Enterprise made the entire experience seamless. From the insurance side to the rental vehicle and ultimately getting my truck back, everything was handled smoothly and efficiently. I couldn’t be happier with the repair or the level of service I received. I would absolutely recommend Gerber Collision & Glass to anyone needing collision repair.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased to have updates while the work was being done. Both Becky and Nancy were very courteous and informative. Repair work was beautifully done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very friendly people.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Quality repair to our front bumper.

My Experience

Dent in side door. Scratches on side and bumper isn’t straight

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