Gerber Collision & Glass - Mechanicsville
In operation 85 years.
Gerber Collision & Glass - Mechanicsville VA offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Fixed in the time frame estimated to me and I immensely appreciate that very pleased overall
My Experience - 5.0/5.0 -
Estimate was competitive. Repair appointment was promptly available and repair was completed at time projected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything looks good on it. Only complaint. I might have is all the delays that you had on getting parts. But I know that's really not your fault.
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
No, they told me it would be in the shop for four days, but it was almost 2 weeks. I’m nobody shop person, but it looks OK to me.
Likely to Recommend - 5.0/5.0 -
I’m definitely passing on my recommendation to anyone that asks.
Repair Quality - 5.0/5.0 -
From first contact with the lady at the front desk, I knew I was in good hands. I was contacted at every step of the process.
Customer Service - 5.0/5.0 -
Customer service was excellent!!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly staff. Job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic job. Friendly staff.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy
Customer Service - 5.0/5.0 -
The lady was very professional
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Front desk was lacking with communication, and provided inaccurate information. Once the new GM stepped in, service improved greatly.
Returned Clean
My Experience - 5.0/5.0 -
The front desk kept me informed on the process and progress of my car. I didn’t disclose this at all yet, but i do paint and body on aircraft and couldn’t find a single flaw with the work yall did on my car. It is immaculate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service was excellent. They informed me every Tuesday and Thursday of any and all updates. The car’s color matched the rest of the car perfectly. Knowing there is a lifetime warranty on the work is great. The customer service team was very courteous and they had the vehicle cleaned outside and inside. I was very impressed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
They fixed issues that were not right.
My Experience - 5.0/5.0 -
Excellent customer service from daily calls from Jennifer with updates to awesome repair work. Thank you all
My Experience - 3.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
Will go up depending upon ending? Hard to give final score on incomplete work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The employees were all very courteous and friendly and knowledgeable. The car was completed much earlier than expected ; it looks so good where repairs were made. I'm very satisfied with the entire experience..Thank you,Gerber Collision..