Gerber Collision & Glass - Mechanicsville

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Very prompt and kept updated on the work on my vehicle. Delivered and completed the job as promised ❤️

Customer Service - 5.0/5.0 -

Jennifer was very professional with the update and good communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From start to finish, seamless, well informed each step of the way and the results exceeded all expectations

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very courteous and notified me the status on my car each day. The repairs was outstanding. Jennifer at the front desk was very pleasant and great customer service!

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very pleased with the service we received from the beginning reservation to the check in desk and how I was always kept informed during the process of the repair. Also extremely pleased with the body repair and the detailing that was done. I have been recommending your business to all of our friends

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent work! I really appreciate the scheduled update calls that you all provided. This is wonderful customer service!! Thank you!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I am very happy with the work done to my car. Im just unhappy with the amount of time it take to complete the job. It took one month and one week to complete switch made me have to come out pocket for 2weeks rental. That insurance is not reimbursing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Communicated well and did an excellent job on the repair.

Likely to Recommend - 4.0/5.0 -

While my experience didn't start perfectly, it ended exceptionally well. Initially, there was a misunderstanding regarding the availability of a part. Even after multiple confirmations with the shop, I was told the part had arrived when it had not, which resulted in me exhausting my rental car coverage and incurring additional costs. However, once the backordered part finally arrived, the team acted quickly to repair my vehicle, allowing me to avoid having to rent another car. They also assured me they were willing to cover the cost of a rental if it became necessary, which I greatly appreciated. During this process, management changed, but communication remained consistent and professional throughout the transition. Most importantly, the staff genuinely worked with my family's needs. As a father of three young children who all require car seats, coordinating transportation is no small task. They accommodated my busy work schedule and made every effort to minimize the disruption to our family. A special thank you to the front office staff and secretaries, who were consistently kind, patient, and helpful. Their customer service made a stressful situation much easier to navigate. No repair process is perfect, and mistakes can happen. What stood out to me was how the team took ownership of the situation and worked hard to make it right. Because of that, I felt they earned a high rating and would recommend them to others.

Repair Quality - 4.5/5.0 -

While my experience didn't start perfectly, it ended exceptionally well. Initially, there was a misunderstanding regarding the availability of a part. Even after multiple confirmations with the shop, I was told the part had arrived when it had not, which resulted in me exhausting my rental car coverage and incurring additional costs. However, once the backordered part finally arrived, the team acted quickly to repair my vehicle, allowing me to avoid having to rent another car. They also assured me they were willing to cover the cost of a rental if it became necessary, which I greatly appreciated. During this process, management changed, but communication remained consistent and professional throughout the transition. Most importantly, the staff genuinely worked with my family's needs. As a father of three young children who all require car seats, coordinating transportation is no small task. They accommodated my busy work schedule and made every effort to minimize the disruption to our family. A special thank you to the front office staff and secretaries, who were consistently kind, patient, and helpful. Their customer service made a stressful situation much easier to navigate. No repair process is perfect, and mistakes can happen. What stood out to me was how the team took ownership of the situation and worked hard to make it right. Because of that, I felt they earned a high rating and would recommend them to others.

Customer Service - 4.5/5.0 -

While my experience didn't start perfectly, it ended exceptionally well. Initially, there was a misunderstanding regarding the availability of a part. Even after multiple confirmations with the shop, I was told the part had arrived when it had not, which resulted in me exhausting my rental car coverage and incurring additional costs. However, once the backordered part finally arrived, the team acted quickly to repair my vehicle, allowing me to avoid having to rent another car. They also assured me they were willing to cover the cost of a rental if it became necessary, which I greatly appreciated. During this process, management changed, but communication remained consistent and professional throughout the transition. Most importantly, the staff genuinely worked with my family's needs. As a father of three young children who all require car seats, coordinating transportation is no small task. They accommodated my busy work schedule and made every effort to minimize the disruption to our family. A special thank you to the front office staff and secretaries, who were consistently kind, patient, and helpful. Their customer service made a stressful situation much easier to navigate. No repair process is perfect, and mistakes can happen. What stood out to me was how the team took ownership of the situation and worked hard to make it right. Because of that, I felt they earned a high rating and would recommend them to others.

My Experience - 5.0/5.0 -

Yes I will come back if ever I have another issue. The receptionist was friendly and great to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

They did an overall good job

Repair Quality - 4.5/5.0 -

1 little ding left on fender

Customer Service - 5.0/5.0 -

Everyone was cool from estimator to ladies at desk

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never I additionally advised my insurance as a platinum customer that their keeping of this shop on as a preferred vendor is bad business.

Repair Quality - 0.5/5.0 -

The lack of quality far exceeds what is expected and should be an area of expertise. To bring a 2025 vehicle in with no major collision damage yet believe post repair the value depreciated even more than when it sustained the un avoidable damage caused by a contractors reckless tossing of tree limbs into it.

Customer Service - 1.0/5.0 -

The acting GM was responsive to our quality concerns but not without telling us about the issues he has stepped in to correct. The front end desk person was quick to tell me how nervous she got seeing my husband come to the door looking like a cop. Added another level of concern in leaving my car there.

Returned Clean

My Experience - 5.0/5.0 -

My neighbor told. me about you and he is very picky and if he was satisfied I know you do good work and I know for my self you do good work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

He found the trouble quickly and apologized for me having to come back for a problem he had no idea a loose connection in door but he found it and fixed it quickly

Customer Service - 5.0/5.0 -

He found problem quick and apologized for me having to come back for a plug that came loose

Returned Clean

My Experience - 5.0/5.0 -

Excellent job. The detail job was above my expectations.

Likely to Recommend - 5.0/5.0 -

You have my vote

Repair Quality - 5.0/5.0 -

It looked better than I expected.

Customer Service - 5.0/5.0 -

I was kept informed each step of the way.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am happy with the work that was done on my car . Ms Jennifer was always helpful and pleasant. Thank you all at gerbercollision.

Customer Service - 5.0/5.0 -

My experience was wonderful Jennifer was awesome and I would recommend my friends

Returned Clean