Gerber Collision & Glass - Mechanicsville

Likely to Recommend - 4.0/5.0 -

The shop did a Great job on the repair, however l had some initial issues with the comunication, one thing that was really surprising to me was the total cost of the bumber replacement no body work over 3K and 4 weeks of wait

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Strong clear communication from everyone in the office. My truck came out great and they did such a great job, wouldn't hesitate to use them again!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great company, clear communication, great and easy to work with

Likely to Recommend - 5.0/5.0 -

I've already recommended them twice and will continue to do so, I wish I could remember the name of the man who took such pride in his detailing.

Repair Quality - 4.0/5.0 -

Please note that I, Pamela , is the owner and am responding to the survey. Communication problems, but quality repair front desk (Jennifer, Diane?) very nice. Not sure reason for delay but worth the wait.

Customer Service - 4.0/5.0 -

already answered

Returned Clean

My Experience - 5.0/5.0 -

Jennifer and Diane were fantastic about keeping us updated twice a week. Always so friendly and courteous!

Likely to Recommend - 5.0/5.0 -

I would suggest that participants be given a turnaround time for repair (of LESS than 3 weeks) and a copy of the automated contract you are required to sign upon surrendering vehicle for repair

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Incredible work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My Ford Explorer looks brand new! There were a couple of small deep scratches on the vehicle that had nothing to do with the repair, and now they are gone. I am amazed that a business goes that far above and beyond. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you so much for making a bad situation right I truly appreciate it. If I ever need anything else I will be sure to come back. Great customer service!

My Experience - 5.0/5.0 -

I greatly appreciate the time and effort of all of employees. Jennifer made things easy from drop off to pick up. After expressing concerns because my car is a 2025, Diane ensured I would be completely satisfied with the repairs. Thanks again.

My Experience - 2.5/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 1.5/5.0 -

We wanted to pay to have the rest of the vehicle painted, but they said they couldn't do it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The staff was always helpful and knowledgable. I really appreciated the degree of communication they provided throughout the process. I would definitely recommend them for any future repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff was incredibly friendly and kept me informed of the process every step of the way.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The total experience was incredibly professional

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Chad was extremely helpful, professional and communicative. If you’re looking for a genuine and trustworthy place to take your car, go to Gerber!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

thank you for completing this repairs quickly!

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was very professional and friendly!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean