Gerber Collision & Glass - Mechanicsville
In operation 85 years.
Gerber Collision & Glass - Mechanicsville VA offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My 2013 Ram looks brand new. I’m so excited could not wait to show it off to everyone. Thanks for a job well done.?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything was good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Superb service!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Ever since they changed ownership, the service has gone downhill
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
They don't keep you informed.
Likely to Recommend - 5.0/5.0 -
Overall a good experience
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Slow to give updates
My Experience - 0.3/5.0 -
You had my car for several days before you looked at it. You called to ask who did the estimate (you guys did it) and what the problem was. I received numerous texts saying it was almost finished and then postponing the completion. I was not at all satisfied and will strongly encourage people not to use your services
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
No updates were provided unless I called in My calls usually went to voice mail, which was “Full”.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They got me in right away. My vehicle looks great. Everyone I dealt with was very personable and customer oriented. Great experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Would have liked to have had better updates once the car was dropped off.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Car not ready on time
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
No issues found after picking it up and driving.
Customer Service - 3.5/5.0 -
Communication was a bit challenging at the beginning. We did have a third party involved (self insured trucking company). Intake also fell right in the time new management was taking over. Customer communication about that change was no existent until after the fact and several days without any communication. Change Management could have been better here for both the staff and customers’ experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I am satisfied with the care I received.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
All concerns have been previously noted.
Repair Quality - 4.0/5.0 -
The actual repair appears to be good. However, on the drive home, there was a loose rubber wheel hub guard hanging down that got damaged and a loud sneaking noise where near the rear axle.
Customer Service - 2.5/5.0 -
The front desk representative was very confusing and lacked experience when providing information. Our favorite representative (Chris) we learned since providing us with the vehicle estimate had been let loose or fired. Chris and Diane are by far the best employees this company had. Chris will be missed and most likely if we are ever to need this service again, we will shop around for another repair location.