Gerber Collision & Glass - Moore
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Moore offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I was given three different completion dates and when I was told the worked had been completed it was not. Sierra emblem and door trim missing from door. Also the passenger door could not be opened from the inside and since the estimator and tech who worked on the truck had left for lunch before we discovered this, it made it necessary to return to the repair facility to get the door fixed. I was not impressed with the customer service there. The work, once completed was good but customer service lacking. You don't leave a customer and go for lunch until they are completely satisfied and have left the facility.
My Experience - 0.0/5.0 -
Not 1 time while our car was in the repair shop, outside of the morning we were called to pick up our car, we’re we EVER called to be notified of anything. We always had to call, and were lucky if our call was ever returned. That only happened twice. We were told that our car would be in there for 1-2 weeks, which was understandable. After it being There for a week and a half we called to check on the repairs and we’re told that they were having trouble ordering our bumper and that it was back ordered and then when they finally found one it got “delivered” to 6 wrong locations before arriving to their facility. We called Monday, April 11th, and was told the bumper had arrived and was in line to be painted and that it would be ready Tuesday by the end of the day or Wednesday morning. Heard nothing on Tuesday so we waited since the other estimation was Wednesday. Called Wednesday morning to confirm if we were still on the right timeline to pick up that day, and was told that the bumper didn’t arrive until Tuesday and was just being painted, and that it wouldn’t be ready until Thursday morning. When we go to pick up our car, we were informed that the reason it took so long was because the first bumper arrived damaged, but of course we were never informed! Wouldn’t it have made sense, to call the customer and inform them that there was going to be a delay in the repair? And that it was going to take a little bit longer to complete? I don’t understand why the communication was this bad. There is absolutely no excuse. Like isn’t that a part of their job? I understand we aren’t the only customers, but it would have taken a 5-10 minute phone call. Also, the paint on the back left on our bumper looks like it was applied with a sponge. Definitely can’t say I’ll be returning. I’ll take my vehicles to the company in Norman that we’ve used in the past.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everything went well! In my car looks great again!
Repair Quality - 5.0/5.0 -
Above and beyond excellent care and work on my car! Highly recommended!
Customer Service - 5.0/5.0 -
Above and beyond excellent care and work on my car! Highly recommended!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done wonderfully! Everything looks good as new.
Customer Service - 5.0/5.0 -
Customer service was very timely and provided constant updates on repairs!
Likely to Recommend - 2.5/5.0 -
Service was fine
Repair Quality - 3.0/5.0 -
The repairs that have taken place on my truck are in great order and my service tech, Joshua, was communicative. This review isn’t comprehensive though as there are still two items on the order that have not been fulfilled, including an exhaust pipe on back order and a Desert Runner decal.
Customer Service - 5.0/5.0 -
The front desk clerk, Allison, and Joshua, my service tech, were both helpful.
My Experience - 5.0/5.0 -
The staff was very friendly, helpful and knowledgeable. They kept me updated on the repair status of my car. I would recommend them to any of my friends who might need their services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was quick and done professionally. Super satisfied with my experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Very quick quality repair, friendly easy service
Customer Service - 5.0/5.0 -
Very friendly and helpful
Returned Clean
My Experience - 5.0/5.0 -
It was so shiny and clean, even on the inside—thanks!