Gerber Collision & Glass - Morganton

4.9 (4,286reviews)

98%

(828) 437-0062

212 Old Salem Rd, Morganton, NC 28655

98%

See Photos

212 Old Salem Rd
Morganton, NC 28655

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Morganton

See Photos

212 Old Salem Rd
Morganton, NC 28655

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Morganton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (4,286)

Sort By:
Newest
Rating

3,541 Customers Rated

5 Stars

74.5% Complete

(3194)
4 Stars

5.4% Complete

(232)
3 Stars

1.1% Complete

(47)
2 Stars

0.6% Complete

(24)
1 Star

0.2% Complete

(9)
< 1 Star

0.8% Complete

(35)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its exceptional service quality, with many highlighting the professionalism, friendliness, and helpfulness of the staff. Repairs were frequently described as outstanding, with vehicles often returned looking brand new. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of the promised date. Communication was also widely appreciated, with customers valuing regular text and phone updates throughout the repair process. A few customers noted areas for improvement, including occasional miscommunication, delays due to parts availability, and isolated concerns about repair completeness, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"I was very satisfied Gerber collision I honestly couldnt ask for any better everybody seemed nice especially the lady in the ..." Read more

"I was never put on hold or told that someone would call me back. They listened and assisted me in a very timely manner. ..." Read more

"Absolutely outstanding. They initiated contact with me frequently to give me updates. Several times the front desk staff would take the ..." Read more

"... deer, I had no clue as to what I was doing, but the wonderful people that work at Gerber explained the whole process, putting me at ease and getting my car back, looking ..." Read more

"Staff was very helpful, courteous and professional in all aspects of the repair."

"Vehicle was completed early."

"They had it ready about a week before it was scheduled"

"Vehicle was ready about a week before the estimated time!"

"It was completed way before the promised date. A++"

"... repair work is superb - looks like a new car! And the work was done in less than a week!" Read more

"Consistent communication throughout the repair process."

"They kept me up to date on all repairs and parts"

"Both the automated updates and personal calls let me know what was happening with my vehicle."

"Some miscommunication issues"

"Lack of communication from return of messages. Zero return of cals from either automatic system or direct connection."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I was very satisfied Gerber collision I honestly couldnt ask for any better everybody seemed nice especially the lady in the ..." Read more

"I was never put on hold or told that someone would call me back. They listened and assisted me in a very timely manner. ..." Read more

"Absolutely outstanding. They initiated contact with me frequently to give me updates. Several times the front desk staff would take the ..." Read more

"... deer, I had no clue as to what I was doing, but the wonderful people that work at Gerber explained the whole process, putting me at ease and getting my car back, looking ..." Read more

"Staff was very helpful, courteous and professional in all aspects of the repair."

"Vehicle was completed early."

"They had it ready about a week before it was scheduled"

"Vehicle was ready about a week before the estimated time!"

"It was completed way before the promised date. A++"

"... repair work is superb - looks like a new car! And the work was done in less than a week!" Read more

"Consistent communication throughout the repair process."

"They kept me up to date on all repairs and parts"

"Both the automated updates and personal calls let me know what was happening with my vehicle."

"Some miscommunication issues"

"Lack of communication from return of messages. Zero return of cals from either automatic system or direct connection."

Thomas (Toyota owner) reviewed 8/25/26

Sheldon (Infiniti owner) reviewed 8/24/26

My auto came back from a minor repair looking BETTER than new! Plus, the senior staff provided me with more information about my vehicle to aid in its overall perfect performance. 💯%recommend this company for any and all automobile body work and repairs!!

Melissa (Hyundai owner) reviewed 8/24/26

Everyone was so nice and helpful

Christopher (Acura owner) reviewed 8/24/26

Otto (Jeep owner) reviewed 8/24/26

They are excellent!

Yes!

They are awesome!

Great service

Thomas (Toyota owner) reviewed 8/21/26

Robert (Chevrolet owner) reviewed 8/21/26

The repair was very good and it looks very good. I would have appreciated better communication about where the process was and how long it would take. I called 3 or 4 times to find out the situation.

Only concerned about communication.

Ashleigh (Acura owner) reviewed 8/20/26

Darren and Melissa were wonderful to work with. They went above and beyond to help me navigate this experience following my accident. I truly appreciate them

Edward (Volkswagen owner) reviewed 8/20/26

They did a wonderful job, provided regular updates and were nice. The job took longer than originally anticipated for reasons I am still unclear (a tow truck was unavailable?) but I was satisfied overall.

Stephen (Hyundai owner) reviewed 8/20/26

Repairs were flawless. I was kept well informed thru out the whole process. I would strongly recommend their services to anyone.

Comprehensive Customer Service

Gail (GMC owner) reviewed 8/19/26

Work was completed earlier than expected. Work done on my car was very professional. Friendly environment

William (Chevrolet owner) reviewed 8/18/26

Krista (Toyota owner) reviewed 8/18/26

Yanira (Chevrolet owner) reviewed 8/17/26

Andrew (Jeep owner) reviewed 8/14/26

Have had several repairs made here on multiple vehicles and it’s always a great experience!

Great work and great folks and work done very fast.

Excellent!!! Great group of very polite and helpful folks…on phone AND in person.

Christopher (Toyota owner) reviewed 8/14/26

Kristin (Jeep owner) reviewed 8/14/26

With due respect I got a text message saying my car would be ready the 12th but then I got a text that I picked up my car and I have not picked up my jeep yet I got a text

Zabrina (Hyundai owner) reviewed 8/13/26

Quick, simple and easy

Donald (GMC owner) reviewed 8/13/26

You guys did a great job and my truck looks brand new. Thanks for a great job and I will definitely recommend your team to others!

Great job and great experience, would recommend highly!

Sandra (Toyota owner) reviewed 8/11/26

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view more shops in: Morganton | 28655

Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Gerber Collision & Glass - Morganton

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Morganton

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (4,286)

3,541 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 3.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0