Gerber Collision & Glass - Munster

4.8 (3,842reviews)
97%
490 - 45th St,  Munster,  IN  46321
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Gerber Collision & Glass - Munster offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,842)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as exceeding expectations and restoring vehicles to like-new condition. Communication stands out as a key strength, with staff proactively providing regular updates via calls and texts throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule, often days or even weeks early. A few customers mentioned areas for improvement, including occasional issues with repair quality, cleanliness of returned vehicles, and delays in communication or completion. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... step of the work. Tremendous customer relations. The repair work exceeded every possible expectation that we had. They did absolutely exceptional work. ..." Read more
"You guys have done excellent work on my vehicle both times. And this time the work was finished much earlier ..." Read more
"... team, patient and explained things thoroughly! The repairs look as if NOTHING HAPPENED to my vehicle. Even after they repaired my car they helped me with ..." Read more
"My experience was magnificent. The quality and care put into my care repairs appears to be unparalleled. I would highly recommend this service to everyone!"
"... recommend their services. Theyre very professional. They did a wonderful job on the repairs of my vehicle. Theyve also completed all the repairs in a timely ..." Read more
"They were very helpful, courteous and finished the work before we expected"
"It was finished almost 2 weeks faster than expected. I'm sure that's not typical, but it was impressive."
"... beautiful repair of my car. I am very pleased that the work was completed two days ahead of schedule. Highly recommend!" Read more
"... supposed to be ready within a month I thought, but I was without my vehicle for over two months." Read more
"Delivered a week+ ahead of schedule."
"They kept us updated at every step of the work. Tremendous customer relations. The repair work exceeded ..." Read more
"Constantly texted to keep me informed every step of the way. That was so appreciated."
"... waiting for the original part we were waiting for. I was only informed by my insurance company that this happened." Read more
"... excellent. The job was completed in a timely manner, I received updates through texts and a phone call, I was not charged for parts that I could have been ..." Read more
"Kept me informed on everything they were doing, and when the car was gonna be completed, and it was completed when ..." Read more

Likely to Recommend

I have recommended them to others and family members. I was completely satisfied with the quality of work provided.

Repair Quality

Happy with them. I have taken my car there previously and was happy with the service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Denise the estimator made the whole process simple. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always

Repair Quality

Great customer service

Customer Service

No problems. Easy communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend them

Repair Quality

Customer Service

Very nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everything was perfect, from the drop-off, and in between, till the very end, which I might add, we received our vehicle back earlier than anticipated. We received calls from Alyssa with updates on the progress. Professional, friendly, and did what they said.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The workers have nice personalities

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From the moment I walked in the front door I felt welcome. Everybody was so professional sweden kind. I was kept informed on the timeline for the car to be fixed and ready.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steve is very thorough & the team did a fantastic job as always!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a good experience. They did a great job

My Experience

On the front passenger side the window still looks like it is out of line from the dent that was above that window.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Constant updates were a big help. Denise was very helpful with all my questions and concerns.

Customer Service

Constant updates were a big help. Denise was very helpful with all my questions and concerns.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber Collision and Glass in Munster were great!!

Customer Service

We have used Gerber Collision And Glass multiple times and we are always happy with their service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will use and recommend when needed

Repair Quality

Very professional and communicative

Customer Service

Customer service at its best

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great, and my car looks greats, very good communication from Steve

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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