Gerber Collision & Glass - Newaygo
Gerber Collision & Glass - Newaygo offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No complaints
Customer Service - 5.0/5.0 -
Very courteous
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Satisfied with the work done and the time it was completed in.
Customer Service - 4.5/5.0 -
All questions were answered at the time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Texting dates were correct. But on 3 different occasions we were told the vehicle would be done by the end of the day and yet 2 days later we still hadn’t received word on it. Staff is pleasant. This go round was just more stressful trying to get accurate information.
My Experience - 5.0/5.0 -
Great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome job from start to finish, great communication throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the work done, the entire team at Gerber are very professional and completed the repairs in a timely manner, highly recommended them for your collision repairs.
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I would be rating a 10, but I have moisture in the headlamp that wasn't there before the body work was done.
Customer Service - 5.0/5.0 -
Great service. You guys took a look and picture of the headlamp, and are waiting for my insurance company's OK to replace or repair. Thanks.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks very nice. Thanks for the quick work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast service. The car looks great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job very happy with the work
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was timely and quality of work was good.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We are only submitting a 9 since we have not been able to discuss certain items since we've driven off their lot as to items we need to discuss about the steering wheel alignment that was discussed when it was dropped off, this was not addressed and is not fixed, otherwise, we are very pleased with all the other work performed by Gerber Collision.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have been out of the country and haven’t driven it very much but so far I am satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
The actual work was great! But their Customer Service is just not like it used to be I think they have someone else managing it now. As far as Farm Bureau service once it left my office the service was terrible. The girl that was handling in my case rarely responded to my questions to her. My Farm Bureau office is amazing but the service I had from the people once that left them was not great at all. I had asked if it was going to be covered and she never got back with me eventually Gerber kept asking me if I was gonna go through with it and I said I hadn't heard anything and then they finally heard something that they were covering my deductible and then when I went in there to sign the papers to pick up my car they said that I needed to sign this thing saying if they didn't pay the deductible I would be responsible I said you told me that they told you that it would be covered. I said I never got anything from them. And so I don't know if this is normal policy or if it's just this person that didn't do things right from your end but I should've had something in writing saying that it was approved with no deductible for me. I signed the paper at Gerber that I was asked to sign but I put a note on it that said I would not pay the deductible if the insurance didn't pay for it because they did the work and told me that you guys did say you would cover it. So I just feel like communication all the way around was horrible. Again by local office is amazing but the communication between Gerber and your people that handle these claims was horrible
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Excellent work, with great attention to detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Would be a 10, but paint was left on driver's window and not cleaned up after paint done
Customer Service - 5.0/5.0 -
Everyone was great there and plan to continue to use this location for all my vehicle repairs going forward.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On time professionals. Sam was very helpful keeping me updated on the progress of the repairs.