Car Center - Cedar Springs

5.0 (2,103reviews)
99%
13399 White Creek Avenue NE,  Cedar Springs,  MI  49319
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In operation 28 years, 10 years at this location.

Car Center is a family owned business serving our community for over 2 decades. We are your collision and glass experts working on all makes and models. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Fixing Cars is our Job. Helping people is our business.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,103)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting regular text and email updates that kept them informed throughout the repair process. The quality of repairs is frequently described as exceptional, with vehicles often returned looking brand new, and numerous customers noting they could not detect any evidence of prior damage. Timeliness is another strong theme, as many repairs were completed ahead of schedule, exceeding customer expectations. A recurring and pleasant surprise for customers was the complimentary interior and exterior cleaning of their vehicles upon return. The staff is widely described as friendly, professional, and genuinely caring. Several customers noted seamless coordination with insurance companies as an added value. A small number of customers mentioned minor concerns such as paint dust left inside a vehicle, occasional delays, and inaccurate automated status messages, reflecting direct customer feedback rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"... extras but here it felt like the norm to go beyond. The body work and paint itself was outstanding! Couldnt even tell 4 days prior my drivers side was ..." Read more
"... repair on my dodge challenger. All I can say is WOW. They made my car look brand new again did a clean repair kept my vehicle clean and even got my car done earlier ..." Read more
"... professional and the claim process was seamless. Their work was impeccable. I could not recommend more than if you need a collision to be repaired Care ..." Read more
"There was a lot of dustpaint dust on the inside of my car and on the seats. It wouldve been nice if that was ..." Read more
"... have so many great things to say about Car Center! My car was estimated to be completed in 7 business days and they finished in 4! Not a sloppy finish either, ..." Read more
"... did a clean repair kept my vehicle clean and even got my car done earlier that expected. EXCELLENT people and shop to deal with and I will not take any of ..." Read more
"... were performed in a week or under. This time the repairs were simple and still took 2 weeks. I received updates on estimated completion dates ..." Read more
"Truck looks great, was finished faster than expected."
"... nothing but helpful throughout this whole process! Was very pleased with how quick you guys worked to get my car done!" Read more
"Great communication on the entire process."
"The communication was fantastic with continuous updates on the progress of repairs. I appreciated the cleaning ..." Read more
"... scheduled to take it in while we were on vacation. They kept us updated every step of the way via text and it was finished and ready for us to pick up the ..." Read more
"The work was great, communication was great. We've had work done here previously, and it's always been high quality."
"The automated messages on Tuesday and Thursday were not accurate."

My Experience

Thanks for such a great job on our vehicle. Very prompt and efficient. Definitely will recommend you to others.

Likely to Recommend

Repair Quality

Did a great job and in timely fashion. Thank you.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome people. Very good work, and great communication. We have used them a few times and would again if needed. The team here in Cedar is exceptional, thanks again

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

My car was repaired quickly and excellent care provided. The interior is cleaner than when I dropped it off!

Repair Quality

Well done and prompt.

Customer Service

Communication was thoroughly prompt and accurate.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

We were so appreciative of the cleaning you did above and beyond on our van. Thank you so much for doing that. We were very happy.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs turned out well, and the vehicle was detailed on the outside and cleaned on the inside. Super impressed and happy with the service.

My Experience

You were communicative, detailed and efficient. I appreciate the water too! Thank you!

My Experience

The best experience I've ever had in working with a collision center! True professionals in every way. The communication was was exceptional and the repairs outstanding!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for making my car nice again. I love that you cleaned inside too. I hope I don’t have to come back but if I need to I will come back .

My Experience

I'll bring them more work.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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