Caliber - Rockford MI
260 Northland Dr,
Rockford,
MI
49341
USA
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or as if damage never occurred. The frequent and proactive communication - typically Monday, Wednesday, and Friday updates - was a standout highlight, leaving customers feeling informed and stress-free throughout the process. Timeliness was another strong point, with numerous vehicles completed ahead of schedule. Customers also appreciated the complimentary interior cleaning and detailing as a pleasant surprise. A few customers noted minor areas for improvement, including occasional paint blemishes requiring a return visit, some interior detailing inconsistencies, and instances where initial completion timelines were not fully accurate - all shared directly from customer comments.
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Service Quality
"... the repairs were done correctly. I honestly think the car came back looking better than when we bought it! Thank you Caliber Collision of Rockford!"
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"... Collision did a fantastic job on my extensive repair. Their quality is top notch, their people are so kind and helpful, they were quick to get my vehicle in and efficient ..."
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"Thank you! Excellent customer service. My car looks like nothing ever happened."
"... had to get it all to snap back in. Other than that, the repair looks phenomenal."
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"After painting there were two small Pitt marks. I was told to bring vehicle back on my day off and ..."
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"Amazing, many updates during the repair. Finished earlier than expected."
"... biweekly updates on the progress of the restoration; the SUV was returned two days prior to the original date. The quality was outstanding and you'd never know ..."
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"I was told that it would be ready in about 2 days but my vehicle was there 5 days"
"... the most impressive part of working with Caliber. The M, W, F updates were awesome!"
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"... communicating updates on the repair! I never had to wonder - they kept me well informed"
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"I was blown away with the communication and next steps by the staff. They gave me updates every other day ..."
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"I think the M, W, F, calls are great. Just wish the update was a little more accurate. ..."
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"Amazing! My car was fixed quickly, the communication was fantastic, and the repairs were very well done. Im very pleased with the service."
David
(Subaru owner)
reviewed 9/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was responsive and communicated well.
Returned Clean
Deborah
(Jeep owner)
reviewed 9/25/26
Likely to Recommend - 5.0/5.0 -
I would highly recommend them
Repair Quality - 5.0/5.0 -
They were so professional and kept me up to date twice a week on progress!!They finished way behind my expectations!! I would highly recommend them!! My vehicle looks amazing!💕
Customer Service - 5.0/5.0 -
Very professional and kept me well informed throughout the process
Jason
(Audi owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alex was great throughout the process
Customer Service - 5.0/5.0
Lindsey
(Chevrolet owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jeff
(Ford owner)
reviewed 9/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tamra
(Buick owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0 -
Fast, efficient, excellent communication, Quality work. I couldn't be happier.
Repair Quality - 5.0/5.0 -
Completed all work much faster than estimated time.
Customer Service - 5.0/5.0 -
I received regular communication on the process. Face to face communication and service were also excellent.
Wendy
(Chevrolet owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
great service
Kristina
(Scion owner)
reviewed 9/15/26
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
They were quick and very communicative
Customer Service - 5.0/5.0 -
Everyone was very friendly and helpful
Returned Clean
Yvette
(Honda owner)
reviewed 9/11/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Glenn
(Chevrolet owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Wonderful people that worked there !!!
Customer Service - 4.5/5.0 -
Again wonderful people there
Jamie
(Jeep owner)
reviewed 9/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Stephen
(Chevrolet owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tamara
(RAM owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Matthew
(RAM owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alex was prompt with updates and kept me informed during the whole repair
Ross
(Dodge owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Thomas
(Honda owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
James
(Honda owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kevin
(Ford owner)
reviewed 8/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mark
(Toyota owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
Great updates keeping me in loop Awesome results- you guys are great technically and just so nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job
Customer Service - 5.0/5.0 -
3x/wk updates
Returned Clean
Robert
(Lexus owner)
reviewed 8/10/26