Caliber - Grand Rapids - Oak Park

Likely to Recommend - 2.5/5.0 -

I would recommend Caliber Collision as a company, but I would not recommend this particular location based on my experience. I have no issue with other Caliber Collision locations, but I would personally choose a different location for future repairs.

Repair Quality - 0.5/5.0 -

My experience with Caliber Collision was disappointing. I was told my vehicle was complete but had to return multiple times for unfinished repairs and additional issues, including problems with my surround sound, warning codes, and a tail light. Communication could have been much better, and the investigation into these issues is still ongoing.

Customer Service - 0.5/5.0 -

Customer service could have been much better. I received conflicting information about my vehicle being completed, and I felt some of my concerns were dismissed instead of properly addressed. I would have appreciated clearer communication, accountability, and better follow-up throughout the repair process.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding job, very thorough and communicated progress, or any small issues with my Acadia

Customer Service - 5.0/5.0 -

Very friendly and helpful

My Experience - 5.0/5.0 -

Excellent communication!

Likely to Recommend - 5.0/5.0 -

Its where I always go.

Repair Quality - 5.0/5.0 -

Caliber has delivered quality work on a few of my vehicles over the years.

Customer Service - 5.0/5.0 -

Friendly and knowledgeable

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend a friend or a colleague to caliber collision because the service is over all great, the cleanliness of your car after repairment, the customer care is top tier and overall they do a great job.

Repair Quality - 5.0/5.0 -

The repairment was well done, I really appreciated cleaning my car inside, and washing it outside, it was brand new.

Customer Service - 5.0/5.0 -

I was satisfied by the customer service because I got help with transportation back to my home when I brought my car for repair, and I really liked phone calls I received informing me that my car was ready for pick up and even though I delayed to come pick it up on my end, it was repaired way too soon than I expected and I appreciated that as well.

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very friendly and kept me updated on progress of repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

No issues

Customer Service - 5.0/5.0 -

No issues

Returned Clean

My Experience - 5.0/5.0 -

My experience with Caliber Collision was incredible! Even from the first phone call, the staff at Caliber were caring and helpful. On top of that, they finished my car two weeks before their estimated time!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

done before scheduled; looks great.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

very polite and timely

My Experience - 5.0/5.0 -

My car looks great and the customer service is wonderful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repairs I had done on my vehicle through caliber collision went very smoothly and were done professionally. My car looks brand new and I was very satisfied with the results

Likely to Recommend - 5.0/5.0 -

Would highly recommend anyone to take there car here

Repair Quality - 5.0/5.0 -

Caliber did a great job with my car repairs. The damage was fixed rather fast and my car looks brand new! I was really worried about the paint being matched well, but Caliber did a wonderful job in doing so. I definitely recommend anybody in need of body work, going here!

Customer Service - 5.0/5.0 -

Great customer service. Even the update messages during repairs, were helpful

Returned Clean

My Experience - 5.0/5.0 -

I am delighted with the staff, service, communication throughout the process of repairing my vehicle. Although stressful to have experienced unwarranted loss of mobility, I was assured that they would take great care of my vehicle and they did just that! I recommend Caliber Collision to anyone looking experience professional service with a great turnaround time! 🌟🌟🌟🌟🌟 ~Ms. Taysha Weatherly

Likely to Recommend - 5.0/5.0 -

Without question, I recommend Caliber Collision.

Repair Quality - 5.0/5.0 -

I am delighted to share my experience and overall satisfaction with Caliber Collision. The process from start to finish was professional and reassuring! My repair is exceptional and I look forward to future business with them. Thank you for taking such great care of my vehicle and delivering it in top condition! The staff is Amazing! ⭐️⭐️⭐️⭐️⭐️

Customer Service - 5.0/5.0 -

The customer service is exceptional and consistent with communication and providing real time turnaround expectation.

Returned Clean

My Experience - 5.0/5.0

My Experience - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

There was a little confusion in communication on inclusion of the muffler repairs. But we did work it out. Not 100% as expected but ok.

My Experience - 5.0/5.0 -

I appreciate that my repair was completed before the estimated date.