CARSTAR Auto Care Experts

4.9 (1,671reviews)
99%
4510 Clyde Park SW,  Wyoming,  MI  49509
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In operation 51 years.

Auto Care Experts is a full service Collision repair facility, servicing all makes and models. We have been providing EXPERT auto body repair and customer service in the Grand Rapids, Mi area since 1975. Experience the difference in customer CARE, by speaking with one of our staff about your vehicle needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri Closed
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (1,671)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff is frequently commended for being professional, courteous, and genuinely caring. A standout highlight across numerous reviews is the unexpected interior cleaning and detailing, which delighted many customers. Communication is a strong suit, with proactive text updates and regular status calls keeping customers informed throughout the repair process. Timeliness is largely well-regarded, with several vehicles completed ahead of schedule. A few customers noted minor concerns such as color matching, glass residue, alignment issues, and a desire for more direct phone communication when additional repairs were needed - these are areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"... entire experience was smooth with top notch service. My vehicle repairs were impeccable. I had exterior damage to the front bumper, but they ..." Read more
"Excellent communication, and really top notch work. It looks like nothing ever happened to my vehicle. They were thorough, called me at least ..." Read more
"... fixed after I hit a deer. These guys fixed it and the repair was flawless. They definitely do great work. I would bring my vehicle back to them if I need anything." Read more
"... and cleaned our car and left is spotless and the repair good as new when we came to pick it up. I would 100% recommend this shop for any and all ..." Read more
"Carstar auto body repair is wonderful! They do an excellent job with repair! The staff is wonderful and kind! I would recommended ..." Read more
"... enough that I didnt feel worried about anything. I was most impressed with the level of communication." Read more
"... vehicle in to start the repairs. The system generated text messages were precise and kept me up to date on every little stage from parts being ordered, as ..." Read more
"... I walked through the door I felt I was priority, every step taken was explained clearly. Kept me updated. My car looked new. Everyone did a great job. Thank ..." Read more
"... spoke with my insurance to approve additional cost. I do wish that I had received a call as well to get a good explanation. I like the automated system ..." Read more
"Other places i've been do not adequately, keep you up-to-date. Most places is like pull on the tooth , but with ..." Read more

Likely to Recommend

Repair Quality

Customer Service

I always use CARSTAR for my vehicle. They do excellent work. They keep you informed throughout the process. I won’t trust any other place with my car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car is like new!

Customer Service

So helpful. They even offered to give me a ride home when I dropped off my car. Communication was great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast reliable friendly professional service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I got my trunk and rear bumper fixed and it looks good as new!!! It only took a week which was way before the estimated time of completion and I am super happy to have my car back! I will definitely recommend and visit again is my car requires it!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It took longer than expected but looks like a brand new car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Eve-1 was Very Curtious, Polite and Frendly. The Business was Very Clean and Customer Supportive. My Car was Repaired Amazingly Well. Appreciated being Kept Well informed of Time and any Repairs Done .Great Place Gladly Give them Recommendations..

Likely to Recommend

Repair Quality

The color isn’t quite right

Customer Service

Very professional and communicative

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes I would and tell people about it

Repair Quality

Thank you for your help with my car and am very thankful for your help

Customer Service

Thank you for your help with my car and am very thankful for your help

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I love their work. They always do such an awesome job.

Repair Quality

Customer Service

Very nice group of people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It very well done and I’m happy

Likely to Recommend

Thank you for working on my car and doing an excellent job in the repairs!

Repair Quality

Carstar auto body repair is wonderful! They do an excellent job with repair! The staff is wonderful and kind! I would recommended people going here for their auto body needs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It was great work and service.

Repair Quality

The work on my truck was great. It looked like it was never in an accident

Customer Service

The work on my truck was great. It looked like it was never in an accident

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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