Pfeiffer Collision Kentwood
In operation 37 years.
Pfeiffer Collision has been efficiently repairing and refinishing customer cars since 1990, adding enhancements and giving personal touches to our customer’s cars and returning the car that they fell in love with. We strive to give our customers the quality and satisfaction that we uphold with our own families. Fixing cars is what we do but exceeding expectation is our passion.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job and great service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great, honest, communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
The timing without my car but you guys did a great job with repairs and letting me know what was going on
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The work done is great! I will say, it has taken longer than expected the two times I’ve had my vehicle there.
Customer Service - 4.0/5.0 -
I had to reach out for communication, follow ups were not made when they said they would be.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Zero complaints. Work was top notch. If I am going to be honest, the bill was lower than I originally expected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent customer service.
Likely to Recommend - 1.0/5.0 -
Just too expensive
Repair Quality - 5.0/5.0 -
Basically they took it apart and then put it back together. So no real issues
Customer Service - 4.0/5.0 -
The initial estimate took a week to get sent out I had to remind Vanessa to send it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great service
Likely to Recommend - 3.0/5.0 -
I had to call to get estimates of when the work would be done and the estimates given were wrong.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Communication
Likely to Recommend - 5.0/5.0 -
They always do excellent work on our cars.
Repair Quality - 5.0/5.0 -
Everything looked wonderful.
Customer Service - 5.0/5.0 -
New secretary was figuring things out. She was very friendly and did a good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sam was great. Very responsive and kept me well informed through the lengthy repair
Returned Clean
Likely to Recommend - 5.0/5.0 -
Pleased with service from start to finish.