Pfeiffer Collision Plainfield

5.0 (466reviews)

100%

(616) 647-5940

4140 Plainfield Avenue N.E., Grand Rapids, MI 49525

100%

4140 Plainfield Avenue N.E.
Grand Rapids, MI 49525

Get Directions Website Email

About Pfeiffer Collision Plainfield

4140 Plainfield Avenue N.E.
Grand Rapids, MI 49525

Get Directions Website Email

In operation 36 years, 16 years at this location.

Repairing all makes and models since 1990

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (466)

Sort By:
Newest
Rating

456 Customers Rated

5 Stars

90.1% Complete

(420)
4 Stars

6.2% Complete

(29)
3 Stars

0.2% Complete

(1)
2 Stars

0.6% Complete

(3)
1 Star

0.2% Complete

(1)
< 1 Star

0.4% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return, often complemented by thorough interior and exterior detailing. The team receives high marks for keeping customers informed throughout the repair process, primarily through timely text updates. Timeliness is frequently highlighted, with several repairs completed ahead of schedule. Customers also appreciate the professionalism, friendliness, and attentiveness of the staff. A few customers noted occasional delays due to parts availability or external factors like insurance, though they acknowledged these were outside the shop's control. Overall, the feedback reflects a strongly positive experience across service quality, communication, and turnaround time.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent repair, looks like new!"

"... Very impressed. Ive gotten work done on two cars and continue to be very pleased by their work, professionalism, and communication!" Read more

"The repairs were excellent and my Jeep looks perfect. The vehicle was completely clean on both the inside ..." Read more

"They did an amazing job on the vehicle."

"Estimated 10 days, only took 7!"

"They got my car in and fixed within a very timely manner. Within two weeks they got my car in and had it fixed ..." Read more

"It was completed ahead of schedule."

"Prompt service with continuous updates were appreciated."

"... away. I was kept up to date with the progress and they had it completed on time. My insurance was billed and I was good to go when I picked it up! They did ..." Read more

"Great communication skills; kept me updated via text which was incredibly helpful."

"... adjust and they had some issues with the weather but team Pfeiffer was great keeping us informed and offering any help they could to make it as smooth as possible." Read more

"Very easy and prompt communication via text, very effective when communicating pics, etc."

"Text messages kept me up to date."

"Excellent service, communication, and products!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent repair, looks like new!"

"... Very impressed. Ive gotten work done on two cars and continue to be very pleased by their work, professionalism, and communication!" Read more

"The repairs were excellent and my Jeep looks perfect. The vehicle was completely clean on both the inside ..." Read more

"They did an amazing job on the vehicle."

"Estimated 10 days, only took 7!"

"They got my car in and fixed within a very timely manner. Within two weeks they got my car in and had it fixed ..." Read more

"It was completed ahead of schedule."

"Prompt service with continuous updates were appreciated."

"... away. I was kept up to date with the progress and they had it completed on time. My insurance was billed and I was good to go when I picked it up! They did ..." Read more

"Great communication skills; kept me updated via text which was incredibly helpful."

"... adjust and they had some issues with the weather but team Pfeiffer was great keeping us informed and offering any help they could to make it as smooth as possible." Read more

"Very easy and prompt communication via text, very effective when communicating pics, etc."

"Text messages kept me up to date."

"Excellent service, communication, and products!"

Kathleen (Subaru owner) reviewed 7/27/26

Great, efficient service. Thorough repairs complete with recommendations from Christian Brothers for other needs. All-around great service.

The car was repaired efficiently and carefully. An added bonus was an inspection by Christian Brothers with suggestions for specific repairs needed in the future.

Kelsey and Jessica and efficient, knowledgeable and kind.

Linda (Chevrolet owner) reviewed 7/27/26

Thank you

So far, it all seems good!

Kelsey is a phenomenal communicator and has excellent customer service skills. Hard to find these days.

Charles (Ford owner) reviewed 7/27/26

Lloyd (Lincoln owner) reviewed 7/24/26

Philip (Toyota owner) reviewed 7/20/26

Pfeiffer Collision was wonderful in both their support and timely nature of the repair.

Paul (Buick owner) reviewed 7/20/26

Scott (Nissan owner) reviewed 7/13/26

Ketashia (Lincoln owner) reviewed 7/9/26

Jeff was super helpful

Susan (Chevrolet owner) reviewed 7/8/26

Candice (Ford owner) reviewed 7/6/26

I was satisfied with the work that was done on my vehicle especially the detail they my car a clean look again and was nice.

You had really nice service people Kelsey was very informative and helpful.

Jay (Honda owner) reviewed 7/6/26

Anonymous (Chevrolet owner) reviewed 7/2/26

Jennifer And Stephen (Chevrolet owner) reviewed 6/22/26

Deb (Toyota owner) reviewed 6/12/26

The car looks great!

I’d give it an 11 if I could

Joan (Ford owner) reviewed 5/25/26

Terry (Hyundai owner) reviewed 5/22/26

Seems as if they did a good job, and were thorough

Communication was good kept me informed of progress

Susan (Chevrolet owner) reviewed 5/22/26

I don't usually make recommendations, but if asked, yes, we would recommend Pfeiffer

Very professional

Richard (Toyota owner) reviewed 5/15/26

Excellent work and customer service from fixing the car panels to cleaning the car (nice touch). Jeff provided outstanding service explaining what they did to working with Citizens.

Jill (Mazda owner) reviewed 5/13/26

All interactions went so smoothly - work was completed as planned and they cleaned/ detailed my car like it was brand new ... great service from all areas -- thank you

Theodore (Ford owner) reviewed 5/7/26

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Pfeiffer Collision Plainfield

About Pfeiffer Collision Plainfield

Reviews (466)

456 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean