Pfeiffer Collision Plainfield

4.9 (481reviews)

100%

(616) 647-5940

4140 Plainfield Avenue N.E., Grand Rapids, MI 49525

100%

4140 Plainfield Avenue N.E.
Grand Rapids, MI 49525

Get Directions Website Email

About Pfeiffer Collision Plainfield

4140 Plainfield Avenue N.E.
Grand Rapids, MI 49525

Get Directions Website Email

In operation 36 years, 16 years at this location.

Repairing all makes and models since 1990

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (481)

Sort By:
Newest
Rating

471 Customers Rated

5 Stars

90.2% Complete

(434)
4 Stars

6.2% Complete

(30)
3 Stars

0.2% Complete

(1)
2 Stars

0.6% Complete

(3)
1 Star

0.2% Complete

(1)
< 1 Star

0.4% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return, often with complimentary detailing and cleaning that exceeded expectations. The team receives high marks for proactive communication, keeping customers informed throughout the repair process via text and email updates. Timeliness is frequently highlighted as a strength, with several repairs completed ahead of schedule. Customers also appreciate the friendly, knowledgeable, and professional staff. A few customers noted delays in completion timelines and suggested more proactive communication when deadlines could not be met, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"When we picked up the car, it was fully detailed. They gave it white glove service!!!"

"... got my car in and had it fixed within 3 days. Were phenomenal to work with, helped me secure my rental through enterprise. They even deep cleaneddetailed ..." Read more

"All interactions went so smoothly - work was completed as planned and they cleaned detailed my car like it was brand new ... great service from all ..." Read more

"They did an amazing job on the vehicle."

"Estimated 10 days, only took 7!"

"It was completed ahead of schedule."

"... within a very timely manner. Within two weeks they got my car in and had it fixed within 3 days. Were phenomenal to work with, helped me secure my ..." Read more

"Dropped off my car for Monday and was told would be done by Wednesday. Car wasnt ready until Friday at 4pm. The last time I dropped my car for another ..." Read more

"Updated estimate was done early"

"Great communication skills; kept me updated via text which was incredibly helpful."

"Pfeiffer did a fantastic job repairing our car. They communicated every step of the repair process and had my car done on time."

"Very easy and prompt communication via text, very effective when communicating pics, etc."

"The team was great keeping us informed on the status of the vehicle. There was a computer issue that needed ..." Read more

"I feel they should have called Wednesday to let me know that it wouldnt be ready as promised"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"When we picked up the car, it was fully detailed. They gave it white glove service!!!"

"... got my car in and had it fixed within 3 days. Were phenomenal to work with, helped me secure my rental through enterprise. They even deep cleaneddetailed ..." Read more

"All interactions went so smoothly - work was completed as planned and they cleaned detailed my car like it was brand new ... great service from all ..." Read more

"They did an amazing job on the vehicle."

"Estimated 10 days, only took 7!"

"It was completed ahead of schedule."

"... within a very timely manner. Within two weeks they got my car in and had it fixed within 3 days. Were phenomenal to work with, helped me secure my ..." Read more

"Dropped off my car for Monday and was told would be done by Wednesday. Car wasnt ready until Friday at 4pm. The last time I dropped my car for another ..." Read more

"Updated estimate was done early"

"Great communication skills; kept me updated via text which was incredibly helpful."

"Pfeiffer did a fantastic job repairing our car. They communicated every step of the repair process and had my car done on time."

"Very easy and prompt communication via text, very effective when communicating pics, etc."

"The team was great keeping us informed on the status of the vehicle. There was a computer issue that needed ..." Read more

"I feel they should have called Wednesday to let me know that it wouldnt be ready as promised"

Mary (Toyota owner) reviewed 9/17/26

Very prompt and thorough in communication!

Beatrice (Hyundai owner) reviewed 9/10/26

Linda (Ford owner) reviewed 9/7/26

Friendly customer service and great work.

Christina (Honda owner) reviewed 8/20/26

When we picked up the car, it was fully detailed. They gave it white glove service!!!

Very friendly disposition and efficient. They called with updates through the week

Brett (Ford owner) reviewed 8/20/26

Awesome job, thank you!

Kaylee (Subaru owner) reviewed 8/20/26

Clayton (Ford owner) reviewed 8/20/26

Brian (Buick owner) reviewed 8/17/26

Staff was amazing to work with and the car was immaculate

Edward (Toyota owner) reviewed 8/12/26

Meghan (Subaru owner) reviewed 8/10/26

Kelsey was absolutely amazing to work with! Super communicative, detailed, and was even able to loan me a rental car, which was a lifesaver. My vehicle looks brand new!

It looks amazing!

See earlier comments!

Stephen (Ford owner) reviewed 8/7/26

Alice (Kia owner) reviewed 8/6/26

Pfeiffer did a fantastic job repairing our car. They communicated every step of the repair process and had my car done on time.

Joan (Ford owner) reviewed 8/5/26

Updated me on further damage and got repair compleyedesrly

Kevin (Nissan owner) reviewed 8/4/26

We don’t have a choice, my insurance company dictates where I take my care

Aaron (Ford owner) reviewed 8/4/26

Kathleen (Subaru owner) reviewed 7/27/26

Great, efficient service. Thorough repairs complete with recommendations from Christian Brothers for other needs. All-around great service.

The car was repaired efficiently and carefully. An added bonus was an inspection by Christian Brothers with suggestions for specific repairs needed in the future.

Kelsey and Jessica and efficient, knowledgeable and kind.

Linda (Chevrolet owner) reviewed 7/27/26

Thank you

So far, it all seems good!

Kelsey is a phenomenal communicator and has excellent customer service skills. Hard to find these days.

Charles (Ford owner) reviewed 7/27/26

Lloyd (Lincoln owner) reviewed 7/24/26

Philip (Toyota owner) reviewed 7/20/26

Pfeiffer Collision was wonderful in both their support and timely nature of the repair.

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Pfeiffer Collision Plainfield

About Pfeiffer Collision Plainfield

Reviews (481)

471 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0