O'neill's Body Shop,Inc.

5.0 (704reviews)
100%
2756 Kraft Ave SE,  Grand Rapids,  MI  49546

At O’Neill's Body Shop, combining quality craftsmanship with exceptional customer service has remained our specialty for over 50 years. Our professional and friendly staff know firsthand that car repairs can be stressful, time consuming and expensive — so we go the extra mile to help you after a collision. Whether assisting with repair-related details and insurance, using high quality parts and materials and providing superior workmanship — our highly-trained auto body repair technicians will get you back on the road quickly. O’Neill’s full-service body shop handles everything from small scratches to major collision repair, making us your one-stop shop for dents, windshield cracks and paint repairs for all makes and models, domestic and imports. No job is too big or too small for our qualified team. Our facility boasts three buildings specializing in different services. For more information or to schedule a free estimate, call us at 616.949.6840. Towing to our shop is available.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (704)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before. The team is widely recognized for excellent communication, providing regular updates via calls, texts, and emails throughout the repair process. Timeliness is frequently highlighted, with several customers receiving their vehicles ahead of schedule. Customers also appreciate thoughtful extras such as interior detailing, exterior cleaning, and assistance coordinating with insurance and rental car companies. Many customers are repeat visitors and enthusiastically recommend the shop to family and friends. A small number of customers noted occasional delays in delivery dates and limited proactive updates, reflecting areas where customers feel communication consistency could be further strengthened.
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"... and stress-free. Its rare to find a business that combines outstanding craftsmanship with such a high level of personal service. I would recommend this auto ..." Read more
"Great job on the repair. Very good communication. Every question I had was answered and all items on ..." Read more
"Quality of work is excellent. Severely damaged vehicle looked brand new after they worked on it. Thanks!"
"This place did a fantastic job on my car! Their work is beautiful."
"Excellent service, and they do exceptional body and paint work. They go the extra mile to obtain difficult to find parts for ..." Read more
"Received my truck back a few days earlier than expected"
"Service was very fast & completed in recordtime."
"Ready one day earlier than expected."
"Everything that was promised was done. Not only done but ahead of time."
"Did a fantastic job and got my car back in one week."
"Fantastic customer service. I expected my mirror to be changed but I didnt expect to have the whole car vacuumed! ..." Read more
"... Very respectful to my family and l and my vehicle❣️ Kept me notified every step of the way. I will recommend ONeills Body Shop to all my friends and ..." Read more
"... disappoints. Their work is beautiful, the staff is great, communication is excellent. Ill never go anywhere else." Read more
"Loved how many updates I received regarding the repairs! Really put me at ease"
"Kept me informed with calls, email and text updates"

My Experience

I truly appreciate the care that went into an excellent job. everyone seemed to show a great deal of both professionalism and genuine concern. Blake and crew went above and beyond expectations. I would recommend the shop to anyone who needs quality repair work done.

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Repair Quality

Customer Service

Thank you for vacuming

Returned Clean

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Repair Quality

They did a beautiful job repairing my car. It looks brand new! They were careful of the interior, as well as doing a great job cleaning the interior! I’m very happy with the job!

Customer Service

Great customer service. Everyone was very nice and listened to my concerns.

Returned Clean

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Repair Quality

Most of the work that was done was done very well. When I got the car back I realized the hood struts did not work and my remote starter no longer worked.

Customer Service

Returned Clean

My Experience

Definitely great experience! Everyone was friendly. I appreciated the communication updates. My car looked great when I picked it up. I will definitely recommend!

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My Experience

nice job!

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Repair Quality

As always they did a great job for us

Customer Service

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My Experience

Blake was helpful and kept me posted on the progress of the repairs. Excellent service.

My Experience

Easy to work with; great communication; and it was a well done job

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Absolutely!

Repair Quality

very friendly and helpful. I loved getting the updates! Great communicators! They made the whole process very pleasant!

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My Experience

We received ongoing communication about the repairs needed and the status of when the car would be complete. We felt well informed and up to date on status. The repair job was well done and efficient.

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Returned Clean

My Experience

They did a great job on the vehicle and would highly recommend.

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We were very satisfied with the services at O’Neill’s Body Shop.

Customer Service

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Very Good Support. Faster Resolution

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Returned Clean

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I can’t say enough good things about O’Neills auto body shop! From the moment I dropped off my car, I was treated like family. Their customer service is truly second to none. Not only did they take exceptional care of my vehicle and complete the repairs beautifully, but they went above and beyond by offering me a ride to the airport when I dropped off my car. That thoughtful gesture saved me the cost and hassle of an Uber and showed how much they genuinely care about their customers. The entire experience was seamless, professional, and stress-free. It’s rare to find a business that combines outstanding craftsmanship with such a high level of personal service. I would recommend this auto body shop without hesitation. If you’re looking for honest, skilled professionals who truly go the extra mile, this is the place to go. 10 out of 10!

Customer Service

Returned Clean

My Experience

Absolutely satisfied with the work looks great. Highly recommend O'Neill's for all body work. 5 star rating in my book. Excellent communication on updates. I will continue to sent people to O'Neill's for all body work. Great job to all that worked on my car. Keep up the awesome hard work you guys put into the job. Thank you

Likely to Recommend

Absolutely alway recommending

Repair Quality

Very satisfied even with a couple small area I see from probably tape still happy after all it a 2014 not anything brand new it still looks great otherwise. Only other small thing was after washing car my side mirror wasn't wipe down very well all smeared same with windshield. The very back see still had dust where the rest of the interior was wiped down very nicely. But over all still please with yhe bodywork still recommend you as nunber one in my book.

Customer Service

All very kind and treat you well.

Returned Clean

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