Car Center-Kentwood

4.9 (646reviews)
98%
3120 Broadmoor Ave SE,  Kentwood,  MI  49512
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Shop AssistantSparkles

In operation 26 years.

Established in 1992, Car Center is a trusted full-service auto repair facility in Kentwood, Michigan. We specialize in top-quality collision repair and auto bodywork for all makes and models, ensuring every vehicle leaves our shop in peak condition. Our dedication to exceptional repairs and outstanding customer service has made us a leader in West Michigan. At Car Center, fixing cars is what we do—but helping people is our true mission. We’re here to get you back on the road with confidence, because your safety and satisfaction are our business.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
Jeep
Kia
Nissan
Ram
Subaru
Call
Email

Reviews (646)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, seamless repair process, and outstanding communication. Many highlight the high standard of workmanship, with vehicles often returned looking brand new or better than expected. The team is frequently commended for being friendly, professional, and knowledgeable. A standout feature noted by numerous customers is the complimentary interior detailing and exterior cleaning upon vehicle return, which exceeded expectations. Communication via text and email updates throughout the repair process was widely appreciated, keeping customers informed every step of the way. Repairs were frequently completed ahead of schedule, with many customers pleasantly surprised by the quick turnaround. The shop also earned praise for its smooth coordination with insurance companies, reducing stress for customers. A few customers noted areas for improvement, including occasional delays in parts availability, isolated communication gaps regarding incomplete repairs, and rare instances of minor finishing details being overlooked.
AI-Generated from reviews written in the last 12 months
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"My vehicle was well taken care of and was also cleaned upon return which was a nice surprise. The staff ..." Read more
"Superb job with repairs done amazingly quickly. Very friendly staff, as well in an immaculate facility."
"Staff super friendly and knowledgeable. Work completed ahead of schedule. Car looks great. Staff also washed and cleaned inside of my car. Above ..." Read more
"All work in excellent condition. Now the front looks better than the rest of the car, and the windshield ..." Read more
"The repair work was perfect, the customer service was superb, and I absolutely loved how clean and pretty ..." Read more
"... and they were able to get my car in the next week. I was told it would take a week and it was done in 2 days! Very happy with the outcome and the whole experience. ..." Read more
"It was ready 2 days sooner than promised"
"My car was finished 3 days sooner than originally estimated. This was absolutely wonderful; not only did I have ..." Read more
"The vehicle was ready in half the quoted time! It was amazing!"
"the repair was completed far ahead of time - much appreciated"
"Great customer service. They kept me updated the whole time. Really appreciative of all the staff at car care center Kentwood."
"They made the process smooth, and worked seamlessly with my insurance."
"Excellent communication, quick claim information. All around a great place!"
"Great communication! Fast and friendly service. From the quotation to the final pickup, top notch service!"
"The communication was very good. I appreciated the update texts as I dont have time to answer my phone ..." Read more

Likely to Recommend

Repair Quality

Thank you it looks great!! Good as new!!

Customer Service

Great all around

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied and really appreciate the way you cleaned it up

My Experience

Awesome service, great communication. In addition they even cleaned and detailed the interior thanks!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The best service I had, as much as the people who attended me very satisfied with the service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks great and it looks like you provided me with some interior detailing and a free water bottle! Thanks!

Customer Service

Peter seemed like he didn’t remember me even though I had come in a few times in a short span of time. I’m not sure if he is overworked or not, but that part I did find a bit strange. I’ve worked in customer service before so I’m not saying it from a place of ignorance. He was courteous whenever we interacted but he usually didn’t seem to remember why I would be coming in.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy with the work you did - Thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Neutral

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

It was great to get it back Wednesday. I am also pleased being able to get appointment when it fit my schedule and now the rust spot on my favorite car is gone. Thank you!

My Experience

Although it took a long time to wait for my appointment, the results were great. The car looks like its in perfect condition now, thank you!

My Experience

Good job, nice people...but I hope I never see any of you again.

Likely to Recommend

Repair Quality

One star off because we were not aware of the 3% charge when using a charge card. We would have paid cash had we know.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was pleasantly surprised to see that my front headlight had gotten replaced because it was foggy. I did NOT expect them to do that. The whole car was detailed before it was returned to me. The front grill was SCRUBBED clean. My husband and I were just so excited to see how it turned out. Fantastic work! I'll definitely be recommending you guys to friends and family.

Likely to Recommend

Repair Quality

Customer Service

Because it is not finished still waiting phone call from you to finish

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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