Car Center - Burton Heights

4.8 (1,106reviews)

98%

(616) 245-8007

1917 Division Street South, Grand Rapids, MI 49507

98%

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1917 Division Street South
Grand Rapids, MI 49507

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About Car Center - Burton Heights

See Photos

1917 Division Street South
Grand Rapids, MI 49507

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 34 years.

Car Center is a family owned business serving our community for over 2 decades. We are your collision and glass experts working on all makes and models. Our goal is to provide high quality repairs in a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Fixing Cars is our Job Helping people is our business.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (1,106)

Sort By:
Newest
Rating

862 Customers Rated

5 Stars

68.4% Complete

(757)
4 Stars

6.8% Complete

(75)
3 Stars

1.4% Complete

(15)
2 Stars

0.5% Complete

(5)
1 Star

0.4% Complete

(4)
< 1 Star

0.5% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with many noting repairs that made their vehicles look brand new, often exceeding expectations. The team is frequently commended for going above and beyond, including complimentary detailing and interior cleaning that left customers pleasantly surprised. Communication is highlighted as a strong point, with regular text and phone updates keeping customers informed throughout the repair process. Timeliness is another area of strength, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned delays or communication gaps, and one noted a repair cost increase without sufficient notification, reflecting areas customers feel could be improved.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent body work. Couldnt even tell the car had been in an accident."

"As before, and to be expected, top quality, craftsmanship brought my vehicle back into my manufacturers original specifications. Thanks for ..." Read more

"Burton Heights did an amazing job and worked to accommodate our tight schedule. Their professionalism and polite customer service ..." Read more

"Fantastic work. Very very happy with all you did. You went beyond all our expectations"

"... make your experience as a customer the best ever. My car looked brand new when I picked it up." Read more

"They were a week early with finishing my car."

"I dropped the vehicle off on a Tuesday and the repair was done of a Friday I was super fast on the repair"

"I sideswiped my friends car. They fixed my friends car in record time and did a great job! Our van took a bit longer but the finished product ..." Read more

"We were originally made to think it would be ready in a few days. It ended up taking closer to five weeks. Some of this was out ..." Read more

"It took longer than they told me, told me 4 days and it was 7"

"... able to service my vehicle in a timely manner, while maintaining excellent communication throughout the entire process. Their staff, from the kind receptionist to the skilled ..." Read more

"Got several text messages letting me know where the process was at. It was nice."

"... informed me that the part wasnt there yet. And then they kept me updated on the process as promised they were good about contenting me.If any other issues ..." Read more

"Full communication, always giving follow-ups and updates"

"There were many delays with the status of the vehicle repair and with communication."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent body work. Couldnt even tell the car had been in an accident."

"As before, and to be expected, top quality, craftsmanship brought my vehicle back into my manufacturers original specifications. Thanks for ..." Read more

"Burton Heights did an amazing job and worked to accommodate our tight schedule. Their professionalism and polite customer service ..." Read more

"Fantastic work. Very very happy with all you did. You went beyond all our expectations"

"... make your experience as a customer the best ever. My car looked brand new when I picked it up." Read more

"They were a week early with finishing my car."

"I dropped the vehicle off on a Tuesday and the repair was done of a Friday I was super fast on the repair"

"I sideswiped my friends car. They fixed my friends car in record time and did a great job! Our van took a bit longer but the finished product ..." Read more

"We were originally made to think it would be ready in a few days. It ended up taking closer to five weeks. Some of this was out ..." Read more

"It took longer than they told me, told me 4 days and it was 7"

"... able to service my vehicle in a timely manner, while maintaining excellent communication throughout the entire process. Their staff, from the kind receptionist to the skilled ..." Read more

"Got several text messages letting me know where the process was at. It was nice."

"... informed me that the part wasnt there yet. And then they kept me updated on the process as promised they were good about contenting me.If any other issues ..." Read more

"Full communication, always giving follow-ups and updates"

"There were many delays with the status of the vehicle repair and with communication."

Christy (Chevrolet owner) reviewed 8/22/26

Im recommended everyone

Everyone was fantastic and took care of my car

Amazing

Kimberly (Chevrolet owner) reviewed 8/22/26

Great job well done great customer service

Shaneqwa (Chrysler owner) reviewed 8/19/26

Satisfaction grate job

Jason (Honda owner) reviewed 8/13/26

I had to return the vehicle less than two months later, but each time the vehicle looked great.

Great customer service each time

Damario (Jeep owner) reviewed 8/10/26

My brother had his car fixed there and my step dad 2 of his trucks

Great customer service. Jeep was done on time and looks great if I ever need more work done I’ll be back .

John (GMC owner) reviewed 8/10/26

Barb (Lexus owner) reviewed 8/6/26

You did a great job I’m loving it

Gil (Chevrolet owner) reviewed 7/30/26

Its only a 9 because I was raised and believe that there's always room for improvement.

Same

Hannah (Hyundai owner) reviewed 7/27/26

Have only used this shop for 25 years.

Specks on the bumper that were not there previously.

Staff are ALWAYS great!

Dianne (Honda owner) reviewed 7/20/26

Burton Heights did an amazing job and worked to accommodate our tight schedule. Their professionalism and polite customer service made a difficult situation wonderful. We so appreciate them and their fine work and will highly recommend them to family and friends!

Awesome and so polite!

Elaine (Subaru owner) reviewed 7/9/26

Friendly people who look out for their customers. I needed a replacement for the passenger side mirror of my Subaru, and they found a used one for much less cost.

Deb (Honda owner) reviewed 7/7/26

Very satisfied

Did a great job at a great price.

Kept informed on entire service and came in under budget

Brenda (Hyundai owner) reviewed 7/6/26

I called and only had a picture, but you were able to diagnose it and get me in quicker than I expected. Pricing was reasonable and service was friendly and fast. Love the fact that you follow up after you complete the service. Very personal Thank you

Rashawnda (GMC owner) reviewed 7/6/26

Kimberly (Hyundai owner) reviewed 6/25/26

There were many delays with the status of the vehicle repair and with communication.

Luke (Toyota owner) reviewed 6/25/26

Overall a fine job, but the alignment of the bumper to the fender is a little off.

Great customer service.

Miguel (Chevrolet owner) reviewed 6/24/26

William (Buick owner) reviewed 6/19/26

Thank you ! Job well done !!

Gil (Kia owner) reviewed 6/15/26

You guys did excellent work. A big shout out to Wes for the EXCELLENT customer service. I will be recommending you guys to my friends and family.

Maria (Subaru owner) reviewed 6/15/26

Very good job Very good customer service And follow up on repair status.

Very good customer service.

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Car Center - Burton Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Car Center - Burton Heights

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,106)

862 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 3.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?