Gerber Collision & Glass - Rockford (Mi)
1201 Northland Dr,
Rockford,
MI
49341
USA
Gerber Collision & Glass - Rockford (MI) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team is frequently commended for keeping customers informed at every step through text messages and phone calls, making the process seamless and stress-free. Customers also appreciate the staff going above and beyond, including coordinating with insurance companies and rental agencies. A few customers noted areas for improvement such as occasional delays, incomplete repairs requiring return visits, and inconsistent communication in some cases, but these were largely offset by the shop's responsiveness in addressing concerns. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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Service Quality
"... car rental agency as a courtesy to me for pickup. The repairs were flawless. I was astounded about how good my vehicle looked, and how clean it was returned ..."
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"... regarding the time to be taken repairing the vehicle. The result was perfect and I appreciate the level of detail given to the repair. The car looks as good as new. ..."
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"... vehicle done 2 days ahead of the estimated date. The quality of the work and friendliness of staff was top notch!"
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"The repairs were seamless, comprehensive, and completed ahead of schedule. The Gerber team are pleasant and consumate ..."
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"Communication, ease of process, workmanship, and customer service were all top notch. I would recommend you ..."
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"Communication and responsiveness was great. I always knew where the repairs stood and any delays. Love the proactive outreach."
"Delayed multiple times with no good effective communication"
"Communication. I dropped off my vehicle and didnt hear anything until the day I needed to pick it up. I would have appreciated ..."
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"They always do such a great jobs with repairs. I love the communication on the status of the car and where it's at in the repair process. I've been there a ..."
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Kristianna
(Ford owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Very nice job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Edward
(Jeep owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Wade
(RAM owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Matthew
(GMC owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0 -
Very satisfied
Repair Quality - 5.0/5.0 -
Repair looks great.
Customer Service - 5.0/5.0 -
Justin and Aaron were great.
Blake
(Toyota owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nicole
(Ford owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Pamella
(Dodge owner)
reviewed 8/5/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job. Turned out better than anticipated. They kept up great communication throughout the process.
Customer Service - 5.0/5.0 -
everyone involved was courteous and helpful.
Returned Clean
Jennifer
(Ford owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Brittany
(Buick owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Chris
(Subaru owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dennis
(Ford owner)
reviewed 7/28/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Daniel
(Honda owner)
reviewed 7/28/26
My Experience - 5.0/5.0 -
The team at Gerber is so competent and friendly. I've always used them when my car needs body work done. Would highly recommend
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Nathen
(RAM owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tim
(Kia owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did I nice job and fixed the problem.
Returned Clean
Russell
(Toyota owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Great!!
Likely to Recommend - 5.0/5.0 -
Already have!!
Repair Quality - 5.0/5.0 -
Completely satisfied!!
Customer Service - 5.0/5.0 -
Customer service was outstanding!!
Bianca
(Toyota owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Aaron
(Ford owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tim
(RAM owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Karen
(Jeep owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mark
(Subaru owner)
reviewed 7/24/26