Gerber Collision & Glass - Newaygo

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Office gals were very helpful.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Fog lights are mismatched. One LED and one Halogen

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for keeping me updated and getting repairs done ahead of schedule.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I loved how they kept me informed the entire time.

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication, fast service and worked seamlessly with my insurance.

Customer Service - 5.0/5.0 -

Very friendly service

Returned Clean

My Experience - 5.0/5.0 -

Tailgate looks great Thank you

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Tailgate looks real good I came in November, Insurance was all approved by December and my tailgate was put on in February

Customer Service - 4.0/5.0 -

Took 4 months from start to finish

Returned Clean

My Experience - 5.0/5.0 -

Good team to work with, kept us updated with progress and completion date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.5/5.0 -

The repairs got partly done and had to wait for more parts. My keys got locked in my car and I had to wait longer to get my vehicle…and then getting it unlocked caused a scuff to my paint on my door and sliced at my door seal so now I have to go back to get it done again, and a plastic piece looked like it got burnt and covered before put on my vehicle, I will say it is nice that your company offered to fix and replace any bad parts but it just feels like it is being more of a hassle than it could of been, otherwise I think the rest is alright

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everything looks great and works great. My car was so pretty when I picked it up I didn’t want to drive it in the wet snowy roads. Thank you soooooooo much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looked amazing when I picked it up. Their service has always been professional and the daily updates are great. Thank you for a job well done.

Customer Service - 5.0/5.0 -

They have amazing customer service and are very helpful.

Returned Clean

My Experience - 0.0/5.0 -

Wasn’t complete when I came to pick it up the first time. Second time I came to pick it up the truck was dead and on empty. I dropped it off with 3/4 tank. Overall I am happy with the work other than those two things. Things happen and I understand that location is under new management since I dropped the truck off:

My Experience - 5.0/5.0 -

My car looks great and everyone was so friendly and kind. The work was done quick and communication was given every step of the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never would recommend

Repair Quality - 2.5/5.0 -

Didn’t complete everything so it was road legal

Customer Service - 0.5/5.0 -

Rude, no communication

Likely to Recommend - 5.0/5.0 -

I've told people that the Newaygo shop is the only one I will use and advise them to go out of their way if they can or have to.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thorough job.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Looks great!😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean