Gerber Collision & Glass - Normal

4.9 (2,733reviews)

98%

(309) 862-4783

2010 Eagle Rd, Normal, IL 61761

98%

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2010 Eagle Rd
Normal, IL 61761

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About Gerber Collision & Glass - Normal

See Photos

2010 Eagle Rd
Normal, IL 61761

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Normal offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (2,733)

Sort By:
Newest
Rating

2,261 Customers Rated

5 Stars

74% Complete

(2023)
4 Stars

6.7% Complete

(183)
3 Stars

1% Complete

(27)
2 Stars

0.7% Complete

(19)
1 Star

0% Complete

(1)
< 1 Star

0.3% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and helpful throughout the repair process. The quality of repairs receives outstanding feedback, with vehicles often looking like new or better than before. Communication stands out as a major strength, with regular updates via calls and texts keeping customers well-informed. Timeliness is highly appreciated, with many repairs completed ahead of schedule. The cleanliness of returned vehicles, often detailed inside and out, adds extra value. While most experiences are overwhelmingly positive, a few customers noted minor issues with timeline communication or small details requiring follow-up visits.

Select to learn more

Service Quality
Timeliness
Communication

"Loved dealing with Gerber. They were on top of everything. Plus, everyone I dealt with was polite, helpful and concerned about ..." Read more

"The repairs look absolutely immaculate! Thank you to the entire team at Gerber Collision for going ..." Read more

"... me through the plan, all the way to car pick up; it was a 1st class experience! I already plan to recommend others and seek other work as needed. Thank ..." Read more

"Gerbers has great integrity. When the repair did not require as much labor as anticipated, they reduced ..." Read more

"Wow! What unbelievable service and work. I am truly blown away. Without a doubt they went above and beyond. ..." Read more

"Actually a few days EARLIER, in immaculate repair."

"The repair was completed days before the initial timeline, which I greatly appreciated."

"Gerber did a beautiful job! I was promised a pickup date and it was finished three days early! Thank you Gerber!!"

"The work was completed a few days ahead of schedule"

"It was completed earlier than the promised date."

"With twice a week updates, I was fully aware of each step during the repair process. Exactly what ..." Read more

"Everyone was extraordinarily nice and transparent, obviously coordinated seamlessly with the insurer ..." Read more

"Great communication, exceptional work"

"They were amazing when it came to this!"

"Very clear on scope and timing of the work."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Loved dealing with Gerber. They were on top of everything. Plus, everyone I dealt with was polite, helpful and concerned about ..." Read more

"The repairs look absolutely immaculate! Thank you to the entire team at Gerber Collision for going ..." Read more

"... me through the plan, all the way to car pick up; it was a 1st class experience! I already plan to recommend others and seek other work as needed. Thank ..." Read more

"Gerbers has great integrity. When the repair did not require as much labor as anticipated, they reduced ..." Read more

"Wow! What unbelievable service and work. I am truly blown away. Without a doubt they went above and beyond. ..." Read more

"Actually a few days EARLIER, in immaculate repair."

"The repair was completed days before the initial timeline, which I greatly appreciated."

"Gerber did a beautiful job! I was promised a pickup date and it was finished three days early! Thank you Gerber!!"

"The work was completed a few days ahead of schedule"

"It was completed earlier than the promised date."

"With twice a week updates, I was fully aware of each step during the repair process. Exactly what ..." Read more

"Everyone was extraordinarily nice and transparent, obviously coordinated seamlessly with the insurer ..." Read more

"Great communication, exceptional work"

"They were amazing when it came to this!"

"Very clear on scope and timing of the work."

Cory (Ford owner) reviewed 7/31/26

Fast, good communication, good quality

Robyn (Chevrolet owner) reviewed 7/31/26

Brittany (Jeep owner) reviewed 7/29/26

They handled my claim from start to finish. Everything was done smoothly and they kept me updated every step of the way. When they returned my car it was in pristine condition. Going forward this will be the only shop I use!

Jeong (Toyota owner) reviewed 7/27/26

Very kind and supportive. Steve, Christie, and Zach were great! The quality of repairs was great.

Larry (Honda owner) reviewed 7/27/26

did an excellent job. even cleaned the inside of the car. very pleased.

Alan (Volkswagen owner) reviewed 7/24/26

Will recommend

A fine business experience start to finish. I recommend.

Excellent service

Angela (Cadillac owner) reviewed 7/23/26

Very smooth process Gerber provides outstanding communication and customer service through you the entire process!

Michelle (Mitsubishi owner) reviewed 7/23/26

Very satisfied

Great service and communication throughout

Myra (Chevrolet owner) reviewed 7/20/26

Janet (Mitsubishi owner) reviewed 7/17/26

Zachary (Mitsubishi owner) reviewed 7/17/26

Jeffrey (Hyundai owner) reviewed 7/17/26

Gerber did a good job of fixing my car and the communication was fantastic. Everyone was great. 100% satisfied.

Everything he6 did on my vehicle indicates they know what they’re doing.

Repairs completed in a professional manner, returned to me ahead of estimated completion. Excellent communication throughout the entire process.

Gerber made sure I was completely satisfied.

Tyre (Volkswagen owner) reviewed 7/16/26

Venus (Kia owner) reviewed 7/16/26

Tristan (Mazda owner) reviewed 7/13/26

Ryan (Toyota owner) reviewed 7/13/26

The friendliest and most professional auto body shop! They updated me every step of the process and delivered the vehicle back to me early (they drove it to my work and swapped the rental car to take back too!). It looks as good as new like the damage never happened. Highly recommend using them for repairs.

Excellent customer service above and beyond the usual expectations. There were daily updates on the repairs progress and the day of completion they brought the vehicle to my work place and swapped for the rental car to take back. The repairs look like brand new, as though the damage never occurred. I’m very impressed by their service.

Kathy (Honda owner) reviewed 7/11/26

I have already recommended Gerber to others.

We are very happy with the quality of work done on our vehicle.

very friendly and courteous staff

Zachariah (Subaru owner) reviewed 7/9/26

Eric (Chevrolet owner) reviewed 7/9/26

Linda (Nissan owner) reviewed 7/6/26

Nice people to work with and kept me informed. Thanks.

Would recommend your shop to others

Good

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view more shops in: Normal | 61761

The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Gerber Collision & Glass - Normal

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Normal

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,733)

2,261 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?