Gerber Collision & Glass - Normal

4.9 (2,780reviews)
97%
2010 Eagle Rd,  Normal,  IL  61761
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Gerber Collision & Glass - Normal offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Reviews (2,780)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, excellent communication, and timely repairs. Many highlighted the professionalism and friendliness of the entire staff, with several noting that their vehicles were returned looking brand new. Customers appreciated receiving regular updates throughout the repair process, whether via phone calls or text messages. Numerous reviewers noted their repairs were completed ahead of schedule, which was a recurring highlight. The shop was frequently recommended to friends and family, with many customers noting they would return. A few customers mentioned minor areas for improvement, such as more consistent update scheduling and better communication regarding part arrivals, but these were noted as minor concerns in an otherwise exceptional experience.
AI-Generated from reviews written in the last 12 months
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"The repairs look absolutely immaculate! Thank you to the entire team at Gerber Collision for going above and beyond—not ..." Read more
"... exceptionally polite, professional, and friendly. Service was extremely fast and of the utmost quality." Read more
"They were amazing and kept me updated. My truck looked like it had never been hit when they were done with it."
"... and as before, it was a fantastic experience! The repair was perfect and the customer service beyond compare! We talk them up to everyone wholl listen." Read more
"... painting bed caps and hood scoop on my maverick pickup.Color match was very nice looks factory installed ! Thank you" Read more
"I appreciated the updates and that the repair was finished ahead of schedule!"
"Gerber did a beautiful job! I was promised a pickup date and it was finished three days early! Thank you Gerber!!"
"... shop! They updated me every step of the process and delivered the vehicle back to me early they drove it to my work and swapped the rental car to take back too!. It ..." Read more
"3 business days later than expected"
"... the initial estimate was not a promise date. The vehicle was ready before the revised completion estimate, however." Read more
"With twice a week updates, I was fully aware of each step during the repair process. Exactly what you want in a body shop!"
"Very smooth process Gerber provides outstanding communication and customer service through you the entire process!"
"... timeframe not work, but i was always updated and communication through the process was very transparent and made me trust that the extra time was pertinent" Read more
"Everyone was friendly but I was told that I would receive a phone call or text on TuesdaysThursdays with updates. I didnt get a call until the day before ..." Read more
"The only minor issue I had was being told I would be contacted when my replacement part arrived and not getting a call for a few weeks. When I called ..." Read more

My Experience

The staff at Gerber collision and glass, not only repaired my damages, but they did it in a timely manner and returned my car much cleaner then when I brought it in.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was great and communicated very well. The team kept in communication with the progress of the vehicle and all repairs

Likely to Recommend

Repair Quality

Great team that took care of my car and ensure everything was better than before!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber maintained thorough communication with me throughout the process. My repair ended up being more than the initial estimate, but they replaced and repaired what needed to be done. That is a sign to me that they take care of the customer. When I picked up my car, it was clean inside and out.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Prompt and diligent performance. Thanks!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very nice work, looks great.

Customer Service

All very nice, very efficient, and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy with my experience with Gerber collision and glass! I really appreciated the weekly updates about the status of my car. My Hyundai looks good as new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and completed on time

Customer Service

Great serice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The work was amazing and they really went through to check out everything even what insurance missed. The only thing I’d want to note to keep in mind was communication! They did call and give my updates as they were working, but it wasn’t communicated at the start that my parts weren’t going to be ordered until I dropped the car off. When I was quoted 4 days, other than that your guys did 10/10 I would bring my car here again!

My Experience

My Experience

I appreciated the updates and that the repair was finished ahead of schedule!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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