Caliber - Bloomington IL - West
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional, up-front, flexible and communicative!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amie was great to work with. The work was completed more than on time and was done in an excellent manner.
Customer Service - 5.0/5.0 -
Amie and Terry were very professional, courteous and responsive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was great! From drop off the team at Caliber was communicative, transparent and always looking to make sure that I was informed! At pickup my vehicle looked fantastic! Overall I had a great experience with Caliber!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I just want to say thank you to the entire Caliber collision team for an outstanding job on my vehicle! I will recommend your company to anyone needed assistance. Thank you for your Kindness. Also, thank you Amy and to nice lady who kept me updated every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love they way Caliber collisions office kept me informed every step of the way. Amie answered all of my questions. I also spoke with a lady named Teri who was also very polite and informative. Caliber will be the first of contact if I ever need repairs to my vehicle! Five plus stars from me.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was impressed that they towed my vehicle to Bloomington to get it repaired sooner! It came back clean both inside and out. I have, and will continue to recommend Caliber to others!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job was very communicative about parts and estimates of time and even detailed my car inside and out!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
I recommend Caliber Collision to anyone who needs work done on their car after an accident. The body work and paint job look fantastic. Amie Lathrom handled all the phone calls for her repair shop, insurance companies, and car rental. A car was waiting for me when I dropped off my car for repairs. Less than a week later, my car is done. I leave the rental car there at the shop and drive home in my car. Many thanks to her. It couldn’t have been easier!
Customer Service - 5.0/5.0 -
I0. Fantastic
Returned Clean
Likely to Recommend - 5.0/5.0 -
No reservations at all about recommending to others.
Repair Quality - 5.0/5.0 -
Everything was so very organized. Staff exceptional with customer care. Truly amazing.
Customer Service - 5.0/5.0 -
See previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amy was friendly and very good about keeping us informed about the repairs and time frame. The van looks like new!
Likely to Recommend - 5.0/5.0 -
I fill like I’m apart of the family
Repair Quality - 5.0/5.0 -
Wow you guys are missing out come and join and be apart of the family always a great experience great customer service
Customer Service - 5.0/5.0 -
The best above and beyond
Returned Clean
My Experience - 5.0/5.0 -
First, I am very pleased with your service. Also, Aimee was very kind and informative during our conversations. She also kept me updated on the progress of my car repair. That service I really appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amy was the best!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I dropped my truck off on May 11, 2026 for a a job that was to be completed in a week. On Friday, May 15 I received a text after 1:00pm saying my completion date was changing to June 5, 2026. Two more weeks. On June 5, another text. Now June 8th . June 8th, code problem, June 9th, I finally got my truck back. What is you thought? Would you want this to happen to you!🤔😡👎
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Finished job looks very nice, but hard to overlook the fact that that it took twice as long(a whole month instead of the two weeks originally) to finally get my truck back. To top thing off, I received a corporate text on Memorial Day in route to DeKalb that "the technician was busily working on my vehicle at the moment! Ha!
Customer Service - 2.5/5.0 -
Customer service was very nice when you were able to get through to them.
My Experience - 5.0/5.0 -
This was my second experience with Caliber and everything was great, again. They kept me informed on the progress of the repairs and the work was very good.
My Experience - 5.0/5.0 -
I was impressed that I was updated with the texts to show me the stages they were in to complete the job. The staff was very friendly and went out of their way to accommodate me. I would recommend them.
My Experience - 0.0/5.0 -
Did not fix everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were awesome