Caliber - Bloomington IL - West
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
I recommend Caliber Collision to anyone who needs work done on their car after an accident. The body work and paint job look fantastic. Amie Lathrom handled all the phone calls for her repair shop, insurance companies, and car rental. A car was waiting for me when I dropped off my car for repairs. Less than a week later, my car is done. I leave the rental car there at the shop and drive home in my car. Many thanks to her. It couldn’t have been easier!
Customer Service - 5.0/5.0 -
I0. Fantastic
Returned Clean
Likely to Recommend - 5.0/5.0 -
No reservations at all about recommending to others.
Repair Quality - 5.0/5.0 -
Everything was so very organized. Staff exceptional with customer care. Truly amazing.
Customer Service - 5.0/5.0 -
See previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amy was friendly and very good about keeping us informed about the repairs and time frame. The van looks like new!
Likely to Recommend - 5.0/5.0 -
I fill like I’m apart of the family
Repair Quality - 5.0/5.0 -
Wow you guys are missing out come and join and be apart of the family always a great experience great customer service
Customer Service - 5.0/5.0 -
The best above and beyond
Returned Clean
My Experience - 5.0/5.0 -
First, I am very pleased with your service. Also, Aimee was very kind and informative during our conversations. She also kept me updated on the progress of my car repair. That service I really appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amy was the best!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I dropped my truck off on May 11, 2026 for a a job that was to be completed in a week. On Friday, May 15 I received a text after 1:00pm saying my completion date was changing to June 5, 2026. Two more weeks. On June 5, another text. Now June 8th . June 8th, code problem, June 9th, I finally got my truck back. What is you thought? Would you want this to happen to you!🤔😡👎
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Finished job looks very nice, but hard to overlook the fact that that it took twice as long(a whole month instead of the two weeks originally) to finally get my truck back. To top thing off, I received a corporate text on Memorial Day in route to DeKalb that "the technician was busily working on my vehicle at the moment! Ha!
Customer Service - 2.5/5.0 -
Customer service was very nice when you were able to get through to them.
My Experience - 5.0/5.0 -
This was my second experience with Caliber and everything was great, again. They kept me informed on the progress of the repairs and the work was very good.
My Experience - 5.0/5.0 -
I was impressed that I was updated with the texts to show me the stages they were in to complete the job. The staff was very friendly and went out of their way to accommodate me. I would recommend them.
My Experience - 0.0/5.0 -
Did not fix everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were awesome
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Got much,much better after the service advisor left her employment with Caliber.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was friendly and professional
Returned Clean
My Experience - 5.0/5.0 -
My car looks just as it did before I ran into a wall.lol It came back perfect, good as new, and they even cleaned the inside. Also updated me every time the car was in progress! Thank you again.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
It looks brand new.Thanks!!!!
Customer Service - 0.5/5.0 -
Not one good to say !
Returned Clean
Kept me Informed?
No
My Experience - 5.0/5.0 -
Good experience : Christi was very professional and accommodating throughout the whole process. However, I did not expect the damages caused by the hail storm to cost so much for repair.
Likely to Recommend - 3.5/5.0 -
Exceeded my 24 days of rental insurance coverage. Caliber covered extra expenses for customer.
Repair Quality - 3.5/5.0 -
Poor communication with customer over promised repair dates & getting repair parts.
Customer Service - 3.5/5.0 -
Most follow up calls were initiated by customer.