Caliber - Bloomington IL - South
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I didn’t get the car back as early as promised but was given a free detail to compensate for that. Very much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can't even tell there was damage to begin with. The quality of work was to a very high standard.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
This is the third time I have had my car repainted. The first time it had smudged fingerprints under the clear coat. The second time it was good for about a year then it started flaking. I just got it back and there are paint chips from poor paint quality and they were clear coated over instead of being fixed. I'm planning to visit a different location in hopes that they will do a better job but I will never use caliber again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service between Caliber & Enterprise was seamless, prompt & so friendly!
Customer Service - 5.0/5.0 -
Great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber did a great job on my car. They were very professional and courteous
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only complaint is that the inside of the vehicle was left dirty, I kind of expected the inside to be cleaned. Dust covers and plastic protective pieces left.
Customer Service - 5.0/5.0 -
Very friendly and communicative throughout. Very thorough and clear about the warranty and process for any issues. I am moving to Hawaii and they wanted to make sure I called them with any issues and said they would help me navigate, since there are no Caliber locations in Hawaii.
My Experience - 5.0/5.0 -
The body work looks great! Thank you also for the follow up on the Wipers and fuse!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service. Car looks like new. The detail job was incredible. I’m impressed with their professionalism
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When our car unfortunately was damaged we really had no idea where to take it. The first places we called said it would be 3 to 4 weeks before that could get to it. We then called Caliber Collision. The receptionist was very nice and professional. She then contacted the shop and they said to bring the car in and they would fit it in to their schedule right away. When we arrived she immediately called Caleb to come up front to meet us and do a preliminary assessment of the damage. In the days that followed, Caleb corresponded with us and the insurance company with the estimate, projected window of completion and updated us on every step of the process. I mentioned that our windshield was cracked 3 days prior to the other damage and they were capable of installing and calibrating a new one . This saved us another trip to a glass specialty shop. When the repairs were done the car was cleaned inside and out and we were asked to check their work and they did a great job. They even offered to take our rental back for us. We really got the impression that they want do a good job for for their customers when at times some business lose that element. Mark and Glenda
Customer Service - 5.0/5.0 -
When our car was
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
Plastic piece on the right side of my windshield (rain guard) was off and in my passenger seat, everytime I take a turn or stop and go my right rear door is constantly locking and the repair/ install swap the paint job does look the same as my fender, and the body fitting from the hood to fender is gapped
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes I would highly recommend your shop and Caleb to work with, if needed. I enjoyed the service, but hope I don't need your service again...only to visit and say hello.
Repair Quality - 5.0/5.0 -
From the instant I walked in the door at Caliber Collision to when I picked up my car, I was given updated information regarding the progress on a regular basis. Caleb was the person I worked with. He was kind, knowledgeable, personable and easy to work with.
Customer Service - 5.0/5.0 -
Stephanie, was excellent with greeting me and made me feel comfortable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very kind and helpful. (They assisted with an issue that was unrelated to their work on my car) They had excellent communication keeping me updated on the status of my repair. It appears they even cleaned my car inside and out before returning it. Would use them again for future work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Didn’t like them
Repair Quality - 4.0/5.0 -
It took to long to get done
Customer Service - 4.0/5.0 -
It took to long to get done
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process was easy and staff very friendly and accommodating