Mike's Collision Center

4.9 (5,147reviews)
98%
1013 Ekstam Drive,  Bloomington,  IL  61704

Mike's Collision Center is a family owned collision repair facility that has been serving the community since 2006. We've worked hard to stay ahead of the curve in the collision repair industry. Our factory certifications demonstrate that commitment to our customers. We take pride in our highly trained technicians who use the latest tools and equipment to deliver a top quality repair and the best customer service. We provide a high level of communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Rivian Passenger – R1T/R1S
Subaru
Tesla

Reviews (5,147)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the professionalism and friendliness of the entire team, noting that staff go above and beyond to keep customers informed throughout the repair process via texts, calls, and emails. Repair quality is frequently described as flawless, with vehicles returned looking brand new. Customers also appreciate the complimentary interior and exterior cleaning as a thoughtful added touch. A few customers noted areas for improvement directly from their experiences, including requests for more proactive status updates without needing to initiate contact, occasional delays due to parts availability, and in isolated cases, minor concerns about incomplete repairs or paint matching. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"Once again top notch service and quality with Mikes Collision! Cannot say enough about this team and the way they ..." Read more
"... even tell where the damage was. Not only was the work of exceptional quality, it was done in a timely manner. Thank you all so much for restoring my car and for ..." Read more
"... is the little things that make a difference. Like always having somebody answering the phone, handling the paperwork professionally, being nice and not fake ..." Read more
"Mikes is very professional, from estimate to work performed to delivery of finished product. They go the extra mile with ..." Read more
"Mikes Collision did a fantastic job with the repairs. The customer service was exceptional!"
"... outreach and automated follow up messages. There was never a moment I wasnt clear on status and progress" Read more
"Between the texting service to keep me abreast of the repairs and phone calls when appropriate, I could not ask for any better ..." Read more
"...again, I only knew about a time frame because I had to keep calling and asking." Read more
"I appreciated the frequency of the texts - I didnt have yo wonder in status because of the proactive communication."
"Great job…great service. Kept me informed every step. When I dont have to call to see where things are at, thats a great thing"

My Experience

Excellent service

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Excellent

Returned Clean

My Experience

Repairs done when originally promised and looks great. The car was cleaned and honestly looked better than even before the accident. Thanks Matt and Jeremy at Mikes and of course the body guys.

My Experience

I was very pleased with everything except the lack of friendliness initially. The woman at the front desk was cold, though efficient; I didn’t know Jeremy’s name until I got the estimate; Matt had no name and was crisp at first, then warmed up to being very helpful and timely with communication. It matters. Overall, a big thank you for the final product.

Likely to Recommend

Repair Quality

I already sent in a satisfaction survey, but today - in Minnesota- the front lower “shield” came loose when I parked against the concrete stop and little black “buttons” popped onto the ground. The shield is hanging down a bit, but doesn’t seem to interfere with driving. I will be back home in Bloomington Thursday afternoon, the 24th.

Customer Service

Returned Clean

My Experience

Great job!

Likely to Recommend

Repair Quality

Great job!

Customer Service

Returned Clean

My Experience

Car looks and drives just like brand new. Matt and the whole crew (even Mike) kept in touch with us regularly during the repair process. Very happy we selected Mike's Collision (again) and will choose them in the future if repairs are ever needed. 11 out of 10 stars!!

Likely to Recommend

Prompt, courteous, friendly, proactive. And the quality of repairs were 10/10

Repair Quality

Completely satisfied with everything that you guys did. Matt stayed in timely at regular contact with us and we are highly satisfied with Mike’s collision, the quality of the work and the timelines of the repair repairs. Highly recommend mike collision to everyone we know.

Customer Service

Outstanding!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I’ve had work before and have always been very satisfied.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They completed the repairs excellently. Communicated well,even considering the multitude of questions I had. Just handling the communication with the insurance company was awesome. If I ever need body work again. Mikes will be my first call.

Likely to Recommend

Repair Quality

Friendly,professional,communicative. Car looks like new. The experience was as hassle free as it could have been. The only place I’m calling if I should need body work again!

Customer Service

Likely to Recommend

Repair Quality

The repair was top notch. Paint looks nice, car was clean when picked up. Only issue is a fingerprint on the rock guard. Darrell said the print may fade in a few days so I will give it some time but if not he would take care of it. Thank you so much.

Customer Service

I mostly interacted with Mary and Darrell. Both wonderful to work with.

Returned Clean

Likely to Recommend

Repair Quality

I’ve been going to Mike’s collision most of my life and they are Amazing! They do great work and are easy to work with. Highly recommend.

Customer Service

Returned Clean

My Experience

Darrel was a class act and I appreciated every bit of communication. I also would like to thank both Darrel and the receptionist who went above and beyond when I brought my car in to provide an estimate on the spot. Thank you so very much for doing that for me when they didn’t have to.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Good communication, pleasant staff, any my car looks beautiful.

Likely to Recommend

Repair Quality

Great communication, service and quality of work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

I was happy with the service from day 1. From Mary setting up the appointment, to the call, my car was ready! I was informed daily, what was happening, no wondering! I was treated like a valuable customer, I just want to say, Thanks Mikes Collision, job well done!!

Likely to Recommend

Repair Quality

Customer Service

I was totally satisfied!!

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Car was returned exceptionally clean!

Customer Service