Gerber Collision & Glass - Normal

4.9 (2,735reviews)
98%
2010 Eagle Rd,  Normal,  IL  61761
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Gerber Collision & Glass - Normal offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
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Email

Reviews (2,735)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted the professionalism and friendliness of all staff, noting they felt informed and valued throughout the process. Repair quality received high marks, with numerous customers describing their vehicles as looking brand new or better than expected. A recurring positive theme was vehicles being completed ahead of schedule, along with the appreciated bonus of cars being returned thoroughly cleaned. Customers also noted the seamless coordination with insurance and rental car services. A few customers mentioned minor areas for improvement, including more consistent update frequency and closer attention to mechanical details beyond body work, as noted directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... Thank you to the entire team at Gerber Collision for going above and beyond—not only fixing everything perfectly but also taking the time to thoroughly detail my ..." Read more
"... exceptionally polite, professional, and friendly. Service was extremely fast and of the utmost quality." Read more
"... Gerber to several friends, relatives, and neighbors. Excellent work, excellent people, nothing but an absolutely positive experience." Read more
"... place and swapped for the rental car to take back. The repairs look like brand new, as though the damage never occurred. Im very impressed by their service." Read more
"... repair. Best of all they were ahead of schedule and the quality of work excellent" Read more
"Gerber did a beautiful job! I was promised a pickup date and it was finished three days early! Thank you Gerber!!"
"... on the repairs progress and the day of completion they brought the vehicle to my work place and swapped for the rental car to take back. The repairs look like brand new, ..." Read more
"Repairs completed in a professional manner, returned to me ahead of estimated completion. Excellent communication throughout the entire process."
"... misunderstood or were told it would take 3 days. It took longer but it didn't really impact us because we had a rental." Read more
"3 business days later than expected"
"Very smooth process Gerber provides outstanding communication and customer service through you the entire process!"
"With twice a week updates, I was fully aware of each step during the repair process. Exactly what you want ..." Read more
"... timeframe not work, but i was always updated and communication through the process was very transparent and made me trust that the extra time was pertinent" Read more
"My vehicle was in the shop for two ish weeks, had very good and friendly communication to keep me updated on what was needed. When it was finished my car looked ..." Read more
"Everyone was friendly but I was told that I would receive a phone call or text on TuesdaysThursdays with updates. I didnt get a call until the day before my car was ..." Read more

Likely to Recommend

I have no problem recommending Gerber collision and glass

Repair Quality

Awesome job done

Customer Service

My experience with Gerber collision and glass was rewarding. They did an excellent job. I am very pleased with their results.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast, good communication, good quality

Likely to Recommend

Repair Quality

Great service, quality work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They handled my claim from start to finish. Everything was done smoothly and they kept me updated every step of the way. When they returned my car it was in pristine condition. Going forward this will be the only shop I use!

My Experience

Very kind and supportive. Steve, Christie, and Zach were great! The quality of repairs was great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

did an excellent job. even cleaned the inside of the car. very pleased.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Will recommend

Repair Quality

A fine business experience start to finish. I recommend.

Customer Service

Excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very smooth process Gerber provides outstanding communication and customer service through you the entire process!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very satisfied

Repair Quality

Great service and communication throughout

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber did a good job of fixing my car and the communication was fantastic. Everyone was great. 100% satisfied.

Likely to Recommend

Everything he6 did on my vehicle indicates they know what they’re doing.

Repair Quality

Repairs completed in a professional manner, returned to me ahead of estimated completion. Excellent communication throughout the entire process.

Customer Service

Gerber made sure I was completely satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

The friendliest and most professional auto body shop! They updated me every step of the process and delivered the vehicle back to me early (they drove it to my work and swapped the rental car to take back too!). It looks as good as new like the damage never happened. Highly recommend using them for repairs.

Likely to Recommend

Repair Quality

Excellent customer service above and beyond the usual expectations. There were daily updates on the repairs progress and the day of completion they brought the vehicle to my work place and swapped for the rental car to take back. The repairs look like brand new, as though the damage never occurred. I’m very impressed by their service.

Customer Service

Excellent customer service above and beyond the usual expectations. There were daily updates on the repairs progress and the day of completion they brought the vehicle to my work place and swapped for the rental car to take back. The repairs look like brand new, as though the damage never occurred. I’m very impressed by their service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have already recommended Gerber to others.

Repair Quality

We are very happy with the quality of work done on our vehicle.

Customer Service

very friendly and courteous staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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