Gerber Collision & Glass - Ocala

4.9 (994reviews)
98%
1503 SW 10th St,  Ocala,  FL  34471
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Ocala offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (994)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, factory-condition restorations that left vehicles looking brand new. The front office staff received exceptional recognition for their professionalism, warmth, and genuine care. Communication was a standout strength, with customers appreciating frequent text updates that kept them informed throughout the repair process, reducing stress significantly. Timeliness was also highlighted positively, with several customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including one repair taking longer than initially estimated, a vehicle being moved to another location without prior notice, and minor cleanliness concerns inside the vehicle upon return. Overall, the vast majority of customers expressed high satisfaction and enthusiastically indicated they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... job. They handled my car with extreme care, and the repairs are so flawless it looks brand new. I can't find a single glitch—it's like the accident ..." Read more
"... extremely cordial, efficient and accommodating. The repair completely restored my auto to factory condition and I will recommend this service to others." Read more
"Did an amazing job with my car cant even tell that I was in a car accident. Very communicative staff 10 out of 10 definitely ..." Read more
"... timely and I received updates during the process. The workmanship on my vehicle was excellent. I would highly recommend this business." Read more
"... they did, the work that was done was excellent, me car came back to mw in excellent condition and then some. Was cleaned inside and out and I appreciate that ..." Read more
"Outstanding service. They had my truck done 5 days before the scheduled time. The staff is awesome. They will forever have my ..." Read more
"... pleasure. From customer service, frequent updates, ready before scheduled, excellent repair and attention to detail. My car looks great. Thank you!" Read more
"You guys served us well. Quick turnaround time with quality repairs.. Thanks"
"Was ready way before time estimated!"
"It did take twice as long as they mention in the beginning. We did not wait on any parts that delayed the job."
"Very friendly and excellent customer service skills. Timelines were effectively communicated either verbally or via text messages."
"The staff were excellent! They communicated very well and let me know the status of my repairs every few days. They made a very stressful ..." Read more
"Very organized and efficient. I loved how the text updates kept me in the loop."
"The service turned out absolutely amazing. They updated me the entire time. Even when they got the wrong bumper in. They updated me and let me know through the entire ..." Read more
"excellent communications through the entire process. personnel were curtious"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. Char was great! Repairs completed within committed timeframe

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Fantastic service..Highly recommend

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The cleanliness of the work area was very impressive. Which led into the fantastic job that was done on our car. We will be recommending your organization to anyone in need of repair services.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Char was so personable giving a great first impression

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car is good as new you guys did a very good job thank you so much . I highly recommend you guys

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very satisfied with your service. Everything was very well done. Your people are nice and kind

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would totally recommend your shop my new favorite

Repair Quality

Did a great job on the glass and body work!

Customer Service

You have an amazing team of workers! They go above and beyond to make sure you are happy! Loved the ladies in the front great to talk too!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly and helpful staff and job was complete so fast.

My Experience

Everything looks great on the truck, and the nicest people I have ever met in a business. Thank you

Likely to Recommend

Repair Quality

So far everything seems to be fine.

Customer Service

Truck looks good

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly, helpful and knowledgeable. I would highly recommend.

My Experience

Everyone was extremely helpful and kept me updated as to how the work was going! I’ll recommend Gerber to anyone needing body work and will definitely use them again if the need arises!

Likely to Recommend

Repair Quality

Everyone there was extremely friendly and helpful. Char kept me informed throughout the entire process. I couldn’t be happier with the service I received! Hopefully I won’t but would definitely us them again if the need arose!!

Customer Service

See prior comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did a great job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The workers are very nice and they informed me what the steps are and kept me updated on every section of the working process, the work done was great. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We absolutely loved working with the team who did the repairs on our vehicle. The customer service was fantastic. Very communicative and reliable and did everything to make sure we were taken care of. I will continue to use them for any future repair work.

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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