Gerber Collision & Glass - Olean
Gerber Collision & Glass - Olean offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were efficient, polite, and they even vacuumed my car for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were quick and efficient and they even vacuumed my car for me!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks good and my wife is happy (her car) Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Everybody nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me well informed, and they dealt with the insurance company so I didn't have to, Gerber collision was amazing. To top it all off, the car looks great. Great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was a bit quicker than I thought it would be and the people were friendly and accommodating when I needed answers quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was friendly and helpful and the repair work was done a bit faster than I thought it would be
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Had an amazing experience, with drop off pick up and the work, even when I had questions they did the best they could to answer them or find an answer for them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with their work😎
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The quality of work was not very good. I explained the issues to one of the techs and he assured me the flaws in the paint will be fixed.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I already explained the reason in another section of this survey
Customer Service - 1.0/5.0 -
It all started when my truck was mixed up with another truck. Then for after quite some time (well I over a month) I was told that the delay was that the replacement running boards were ordered incorrectly and I could come get my truck if I wanted it and I would have to come back over to have the running boards installed once they came in. I stated to keep the truck and I'll come and get it when it's 100% complete. I then stopped getting updates so I called to get an update. I then agreed to accept the running boards that were originally ordered so I could come get my truck. When I arrived I noticed that the quality of work was not good at all. Paint not matching, parts not painted the correct color, a run on the bed that wasn't even involved in the repair. The tech that I discussed this with agreed on the issues and agreed to have it fixed. I have not had my truck since around the beginning of July. I still don't feel comfortable on what the quality will be after it's fixed again. I also declined the running boards since they did not look good on the truck at all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just the length of time was longer than I'd like but in the end it's all good.
Customer Service - 5.0/5.0 -
It's ok Melissa was very polite the time frame was the only thing that could improve and circumstances dictate this i understand
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice staff. Very good communication