Gerber Collision & Glass - Olean
Gerber Collision & Glass - Olean offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Turn signal is out on the side they tooked the head light assembly off and also the weird sticky substance on my driver side handle seems like a sticker or something was placed on it and then was taken off.
Customer Service - 4.0/5.0 -
Gave plenty of updates
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication. Van looks like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like a brand new car
Customer Service - 5.0/5.0 -
They let me know when parts where in, and time frame of when things were done
My Experience - 5.0/5.0 -
Car looks like brand new. Was finished pretty fast considering the holidays fell during the time frame
My Experience - 3.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very professional and delivered as promised.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Solid work as always, took longer due to the wrong headlight assembly being sent. Now whether it was the company that Gerber orders from or employee incompetence wasn’t revealed. I say that to say this even with that it was a good customer experience. I have no complaints on quality or communication.
Customer Service - 4.0/5.0 -
Clear communication could have been better. I was told to expect the car Friday it took me calling Friday afternoon to find out about a delay due to the wrong part arriving at the shop. An update upon the realization of the mistake would’ve been better than me having to reach out first
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleased with the customer service
My Experience - 5.0/5.0 -
Car looks beautiful :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everone was very friendly
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This has more to do with the lack of attention and communication than anything else.
Customer Service - 0.5/5.0 -
I never received a call back from my service rep when he said he would call back. Generally I had to call back the next day after being told he would call me back.