Gerber Collision & Glass - Omaha/F St.

Likely to Recommend - 5.0/5.0 -

Results speak for themselves.

Repair Quality - 5.0/5.0 -

Timely, constant contact, quality repair. It’s what I would hope for.

Customer Service - 5.0/5.0 -

Receptionist pleasant, Matt thorough and consistent.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Gerber is now not only at the top of the list for my own repairs. They are solidly the #1 place I'd recommend to anyone needing similar work, or any other repairs I know Gerber handles. Can't speak highly enough about the work, or the people!

Repair Quality - 5.0/5.0 -

I cannot speak highly enough about the quality of my repairs thus far (I've only had my car back for about a week, but so far so good)! From having a standard of quality that had them reject and return materials they felt to be subpar to complete the repairs to their standard, on two occasions. To taking the extra step of making sure my car came back to me cleaner than they recieved it (interior and exterior). I really cannot complain at all. They exceeded my expectations, or rather what other repair shops have trained me to expect, by simply having an above average standard of excellence for themselves. When a shop's baseline is 'Excellence', that's the kind of guarantee, and comfort as a consumer (not knowing much of anything about car repairs) that you really can't pay for.

Customer Service - 5.0/5.0 -

Gerber went above and beyond to make sure that by the time my vehicle was returned to me, I really had no serious questions. From receiving text updates throughout the entire process, to a few direct calls from Matt re: the progress of my repairs, Gerber was in constant contact with me for the entire time they had my vehicle. From my in person interactions, to phone calls, I was consistently encouraged to ask all the questions I could think of. Each question or concern was also met with a thoughtful, considerate, sometimes funny, but always respectful and professional response. I never once felt that I was being patronized or taken advantage of. The level of genuine communication that was offered to me by all the staff, but especially Matt, made me feel like a valued regular customer, and not just an insurance claim referral. My car was also returned to me cleaner than it had been when I dropped it off (both interior and exterior). This to me definitely counts as customer service, as I had no expectation that any cleaning would be included in the scope of the work (outside of what would have been necessary to repair my bumper). Short of doing a full detail, my interior was VERY well vacuumed, all the surfaces were clearly wiped down, and my exterior - including my tires - had been given a good clean. I could tell that all of my personal items that hadn't been neatly placed together in a box, were gently removed then put back, so they could clean the inside of my car. I'm fairly certain they would've cleaned my trunk too, had it not been such a disaster! From communication, to their work/materials standard, they do the things that you never see in just the repair itself, but make all the difference. Truly top notch, above average service in every way!

My Experience - 5.0/5.0 -

I was so glad to work with the team at Gerber Collison. After my accident, they made the whole process easy. From drop-off to pick-up, I knew my car and I were in good hands. When I had questions about the process, they were easy to get ahold of. In addition to the repairs to my car that I was absolutely impressed by, they were so personable and friendly. I will be recommending them to everyone!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I’ve already recommended someone to them

Repair Quality - 5.0/5.0 -

Everyone here was absolutely amazing. They made a tough situation so easy and so much better to get through. Not only did they explain everything at the beginning they called with updates that put my family and myself at ease

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job on the car and great job with ongoing communications.

Likely to Recommend - 5.0/5.0 -

Accurate estimates timely and well done service and communication

Repair Quality - 5.0/5.0 -

Great job on paint and repair as well as ongoing updates thruout the entire process!

Customer Service - 5.0/5.0 -

Great job on repair and ongoing communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff at Gerber was absolutely nothing short of amazing! They were kind, courteous, transparent, and stayed in constant communication with me. I was out of town when the work was happening and even then, they didn’t miss a beat in keeping me updated. I would highly recommend and definitely will be returning for any future work.

Customer Service - 5.0/5.0 -

Immaculate!

Likely to Recommend - 5.0/5.0 -

It’s refreshing to receive the kind of customer service that Gerber provides!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job, my car looks as good as new! I really appreciated the availability of time to get my car in and how you handled payment to insurance company and making the process easy.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Location is a little difficult to find.

Repair Quality - 5.0/5.0 -

Gerber Staff--I believe that I already took the Survey, but here it goes again.

Customer Service - 4.5/5.0 -

Since I had some trouble locating Gerber Collision, it would have been helpful to have some directions from the staff. However, I didn't think to ask for them either.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Above and beyond!!!

Customer Service - 5.0/5.0 -

The best, fastest, most cost effective!

Returned Clean

My Experience - 5.0/5.0 -

Everyone I talked to was incredibly helpful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I just can’t say enough about the team at Gerber Collision!! Hands down THE BEST customer service experience my wife and I have ever had…at ANY business!! Quality work by some truly salt of the earth, genuine, compassionate people!! Michael and Kimberly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. Work was done ahead of time which was great! Thank You

Customer Service - 5.0/5.0 -

Excellent

Returned Clean