Gerber Collision & Glass - Orem

5.0 (2,212reviews)
99%
899 N Industrial Park Rd,  Orem,  UT  84057
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In operation 85 years, 9 years at this location.

Gerber Collision & Glass - Orem offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
I-Car
Jeep
Nissan
Ram
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Email

Reviews (2,212)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive and frequent communication, including daily or twice-weekly updates via calls and texts, which made customers feel valued and informed throughout the process. Timeliness was a standout strength, with numerous customers highlighting that repairs were completed ahead of schedule, sometimes by a full week or more. Staff were widely described as friendly, professional, and accommodating, including assistance with rental car coordination. A few customers noted minor issues such as a part not being initially repaired, a slight delay due to parts availability, or a request not being fulfilled, reflecting direct customer feedback rather than systemic concerns. Overall, the overwhelming sentiment is one of trust, satisfaction, and a strong willingness to return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... with Gerber in Orem, UT was a fantastic experience. Repaired my car beautifully and timely. Communication from them was superior in every respect. ..." Read more
"... repair was excellent. The team did a fantastic job and my car looks like new again. The staff was professional, friendly, and kept me informed throughout the process. ..." Read more
"... customer service was terrific, the office was clean, the work appears to be done correctly, the price was very reasonable." Read more
"The repair was done with excellence. We are very pleased with the outcome."
"Repaired well even got the hatch button working. The was cleaned like never before. Thank you for ..." Read more
"I received twice weekly phone calls about my car. It was ready over a week early. That is unbelievable service."
"... great. They did great work, friendly and efficient. They got it finished before the due date" Read more
"... was in rear ended and they were nationally known. They finished a week sooner than I was told which was good because I was being charged for a ..." Read more
"We were on a time crunch and they were able to get us in and done well before the original expected date!!"
"It was ready before the agreed date."
"... experience. Repaired my car beautifully and timely. Communication from them was superior in every respect. They kept me informed throughout the entire process. ..." Read more
"... quote upfront, expectations around timing was clear, daily updates were provided, and calls and questions were answered and responded to quickly. Very good experience." Read more
"They were awesome!!!!! Communicated so well and so kind! Also the fix was very quick"
"... was friendly and patiently answered my questions. I was regularly informed of the progress of my repair and it was ready on the projected date. I hope I ..." Read more
"This was the best thing about the great service — they kept me informed. Almost daily! Loved it. Made me feel like they were actually valuing my time."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They do excellent work and always keep you up to date.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great with communication, always on top of every thing. I'm very happy with the service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would happily use them again (but really don't want another car accident)

Repair Quality

Great to work with, kept me updated on every step of the process

Customer Service

Brittany was very knowledgeable and friendly to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I e will recommend their fine work to anyone who asks. Their work and communication on daily progress was so helpful. And, the results are shat makes my car look brand new. Thank you so o o much!!!

Likely to Recommend

Repair Quality

Like a new car!!!!!!!!

Customer Service

Excellent in ann aspects!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I don’t know enough about them, insurance chose the company.

Repair Quality

They didn’t actually repair my car, it was totaled. There should be a NA answer. They were respectful and informed me of the estimates in a timely fashion.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

great job and service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every thing was clean. The paint was beautiful. I appreciated the weekly updates and customer service.

Likely to Recommend

Repair Quality

My car looks beautiful and everything works great. I love the paint job!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Gerber Collision kept me up dated on what was happening with my car. If I had questions or concerns I was able to contact them and they were willing to explain an answer everything that I asked. They listened, looked at everything that I said about my accident and checked my car over very thoroughly to make sure nothing was missed being fixed.Thank you everyone that worked on my car for making it look brand new again. Even the car wash!

Likely to Recommend

Repair Quality

My car was in a wreck. They asked questions about the wreck. Then we went outside where they could look the car over and took down detailed notes. I also asked them to check a few things that I thought might be wrong that was not visible. They did plus they checked for anything else that might of happened cause of the wreck and they found some. They looked over the car throughly fixed everything and my car looks fantastic. Thank you Gerber Collision

Customer Service

The people at Gerber are very friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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