Gerber Collision & Glass - Orem

4.9 (2,266reviews)
98%
899 N Industrial Park Rd,  Orem,  UT  84057
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In operation 85 years, 9 years at this location.

Gerber Collision & Glass - Orem offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
I-Car
Jeep
Nissan
Ram
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Email

Reviews (2,266)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily calls and texts keeping customers informed throughout the repair process. Timeliness was a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciated the seamless coordination with rental car companies and insurance providers. A few customers noted minor issues such as visible scratches upon pickup, a delayed repair timeline, and occasional follow-up visits needed, reflecting areas customers felt could be refined for an even smoother experience.
AI-Generated from reviews written in the last 12 months
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"... with Gerber in Orem, UT was a fantastic experience. Repaired my car beautifully and timely. Communication from them was superior in every respect. ..." Read more
"The repair was excellent. The team did a fantastic job and my car looks like new again. The staff was professional, ..." Read more
"... customer service was terrific, the office was clean, the work appears to be done correctly, the price was very reasonable." Read more
"The repair was done with excellence. We are very pleased with the outcome."
"From beginning to end, everything was made seamless, including working with the rental car company that I was going to use. Everyone was ..." Read more
"They quoted me two weeks and they got it done in a little over a week, which was nice as I was having to pay six ..." Read more
"Communication was timely, regular and excellent in every way. They delivered the car impeccably repaired and sooner than I expected."
"We were on a time crunch and they were able to get us in and done well before the original expected date!!"
"... professional and efficient as they completed my car! They finished earlier than expected and communicated with us every step of the way to let us know the progress! ..." Read more
"I was told two weeks but it ended up being three"
"... experience. Repaired my car beautifully and timely. Communication from them was superior in every respect. They kept me informed throughout the entire process. ..." Read more
"... quote upfront, expectations around timing was clear, daily updates were provided, and calls and questions were answered and responded to quickly. Very good experience." Read more
"... be using them again. Customer service was great. Keeping us informed on the repair status was great. We never had to wonder where we were at in the process." Read more
"This was the best thing about the great service — they kept me informed. Almost daily! Loved it. Made me feel like they were actually valuing my time."
"They were awesome!!!!! Communicated so well and so kind! Also the fix was very quick"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I have already been telling people, even before my car was finished!!

Repair Quality

The people at Gerber Collision were top notch!!! I’ve never had this quality of service before when working with an auto body shop! Thank you for the great service!

Customer Service

Again, top notch! Very friendly and always answers my questions. I appreciated the weekly updates on the progress of my car.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept well informed. Gerber stayed on schedule. They did great work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car looked good when it was repaired. Communication was good as well. Frustrating to wait so long for parts to come in and repairs to be completed but that just seems to be part of the process after having an accident.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Gerber did a great job at keeping us informed of what was going on with the repair.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great to work with. Great communication. Very nice people

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication throughout the process was phenomenal

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The experience was overall okay however there are a few negative things that occurred. Had I not gone when my car first arrived there I pointed out that the right headlight also needed to be replaced. When I picked up my car yesterday there were 2 things that need to be addressed. The hood was scratched on a spot and still need a little bit of touch up that did get fixed. The final item is my steering wheel was scratched on the left side and they did state they were going to fix it but overall it’s very inconvenient to have to go back. The staff was very helpful.

Likely to Recommend

Only went here because of insurance

Repair Quality

I already stated my reasons in other survey

Customer Service

Staff was very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was great! Fast service, nice teammmembers, and great communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Likely to Recommend

Repair Quality

Great communication and service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent quality

Customer Service

It was a excellent work and very professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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