Gerber Collision & Glass - Orem

5.0 (2,183reviews)
99%
899 N Industrial Park Rd,  Orem,  UT  84057
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In operation 85 years, 9 years at this location.

Gerber Collision & Glass - Orem offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
I-Car
Jeep
Nissan
Ram
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Email

Reviews (2,183)

Customers say
Overall Customer Satisfaction
Customers consistently praised the repair shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often days or even a week early, which was a pleasant and recurring surprise. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon return. Communication was a standout strength, with customers appreciating daily texts and calls keeping them informed throughout the repair process. A few customers noted minor concerns such as a vehicle returned with some dust or glass residue, and one customer expressed frustration over receiving repeated survey requests. Overall, the vast majority of customers expressed strong satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"The repair was excellent. The team did a fantastic job and my car looks like new again. The staff was professional, ..." Read more
"Working with Gerber in Orem, UT was a fantastic experience. Repaired my car beautifully and timely. Communication ..." Read more
"... customer service was terrific, the office was clean, the work appears to be done correctly, the price was very reasonable." Read more
"... and they also give you the car wash which I love! The repairs are perfect everything works great!" Read more
"... the whole process was clear and professional, and the quality of the work exceeded expectations. I truly appreciate the attention to detail and great ..." Read more
"... great. They did great work, friendly and efficient. They got it finished before the due date" Read more
"We were on a time crunch and they were able to get us in and done well before the original expected date!!"
"... was in rear ended and they were nationally known. They finished a week sooner than I was told which was good because I was being charged for a rental car. Car ..." Read more
"... be using them again. Customer service was great. Keeping us informed on the repair status was great. We never had to wonder where we were at in the process." Read more
"Gerber staff kept me informed on a daily basis about the progress of the repair on my vehicle. I was given ..." Read more
"They were awesome!!!!! Communicated so well and so kind! Also the fix was very quick"
"This was the best thing about the great service — they kept me informed. Almost daily! Loved it. Made me feel like they were actually valuing my time."
"Kept informed on progress of repairs. Very satisfied with job."

My Experience

My Experience

Repaired well even got the hatch button working. The was cleaned like never before. Thank you for a great job.

My Experience

We're so impressed it was done a day sooner than estimated.

My Experience

My CRV looks great! Thank you so much for helping me right away, and paying attention to small details that matter so much!

My Experience

My Experience

Got the job done way sooner than expected, kept updating me throughout the process. Two thumbs up!

Likely to Recommend

Tell me you’d stop texting & begging for surveys and maybe

Repair Quality

I was fully happy with the repair service, but this is the fourth time you’ve texted me asking for a review. I can’t imagine a more obnoxious way to pester and annoy your customers.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Darien, David and Brittany, all of them were so helpful when your car has been wrecked the way ours was and they were able the car from having a salvage title. I definitely would say that they are an absolute grand slam if anyone ever has to get a collision job done definitely go to Gerber collision and glass in Orem ask for David or Darien his brother 10 out of 10.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great experience from start to finish. Everyone was friendly, professional, and kept me updated throughout the repair. My car looks great. Thank you!

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly service always do a perfect job

Customer Service

Friendly service always do a perfect job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great to work with. Easy to schedule an appointment and they did a great job keeping me updated on my repairs. Pick up was easy and my car looks great.

My Experience

You did nothing. Why are you asking for feedback?

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

But I really wanted a little paint bottle that I ask for. It was written on the work order paper.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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