Gerber Collision & Glass - Owasso/Garnett Rd.

Likely to Recommend - 0.5/5.0 -

I do not give recommendations

Repair Quality - 4.0/5.0 -

Repair time estimate was extended a week 2 times even though text updates said everything was on schedule. Had I known repaid would take a month vs 2 weeks I would not have got a rental car

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Already sent Gerber 2 customers

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Smoked in my car and put burn hole in visor. WAS NOT GERBER THAT SMOKED IN IT!. Am

Returned Clean

My Experience - 5.0/5.0 -

It is amazing how you can make a dent disappear. Great job Gerber 👍 See ya Tuesday 😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an awesome job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased with the work that was done. Very satisfied with how my car was returned, washed and vacuumed entire interior. That was totally unexpected. Will highly recommend your service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Very happy with the work done on my car

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Travis did an excellent job on my truck!

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Brought in to repair the hail damage. Couldn't see a single one from what I inspected after repair. Inside of the car the rear view mirror was loose and the wire going to it under neath the roof was misplaced and not aligned properly, only time will tell how it holds up.

Customer Service - 4.0/5.0 -

Customer service is good. Had some miscommunication but not too bad

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you so much for getting my car in sooner and getting it completed so quickly! Amazing service!

My Experience - 0.0/5.0 -

I asked for something extra to be repaired on my vehicle, something not related to the hail damage that was being covered by the insurance. I explained that it was pre-existing damage, and that I would pay for that part of the repair. The very nice young lady who checked my vehicle over, spoke English, but I felt maybe she had a hard time completely understanding everything I said. I showed her I wanted the plastic Jeep fenders replaced or repaired, because the mounting studs are broken. She made a note on her chart, but either didn’t understand or this part of the repair was forgotten about. As I said, the young lady was very nice and yes, she was completely trying to do her job. I think the bit of a language barrier was the problem. But I still have to listen to the noise the fenders make as I drive down the road, because they bounce back and forth and hit the sides of the Jeep.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

2 spots in paint on hood. Did not attempt to color match 18 year old paint, just painted original color. Premium pricing for low quality work.

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Trash in paint.

Customer Service - 3.0/5.0 -

You didn't know you had my vehicle for a month.

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very courteous and helpful. Did a great job doing an unplanned job to make our car safe for a big road trip that was set to start the next day.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The first time I was called and told the car was done the hood didn’t fit. They had to keep it to get an OEM hood. That took a while. I didn’t understand how they could call anyone and tell them their car is ready and it look like it did. Don’t they have quality control?? Then picked it up finally and got it home but the next morning I noticed the spoiler had a burn spot. The spoiler did not have any damage all that was done was be removed and replaced. So why the damage? Again I don’t know how they can call and say your car is done and it is damaged. To me they don’t care if they give back crappy work. I was told things that were not true thru this whole ordeal. I will not be using this Gerber again. Their quality is a big fat ZERO! I also had to get the insurance company involved because they stated they had to make a decision on the spoiler damage. There was no decision that should have been made they messed it up and should have just made an appointment to get it fixed! But the insurance had to call to get that done. Such horrible customer service!

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean