Gerber Collision & Glass - Perry (GA)
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Perry offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The truck looks great. Well pleased with how it looks. Not sure I understand why it took so long to repair since I waited about 6 weeks to get in.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Very unpleasant cost me more time and money..
Repair Quality - 0.5/5.0 -
Good afternoon So after I picked my vehicle up the other day I called state far and voiced my opinion So they may have called you... Honestly I'm definitely not satisfied.. I know things happen but the communication between what was told to me and what I actually saw was off. The first thing was 2 weeks ago I received a call on that tue the 9 and was told my car would be ready on the 12 only for me to come all the way to perry on the 11 to find my vehicle sitting.. only then was I told that the fog lights disappeared or wasn't ordered... That took another week Then the following week was the bumper..the painter was sick. Now I understand things happen but at the same time that was 2 weeks where I had to pay extra for the rental and madeba trip to perry when it wasn't required. That's time and money that I'm out of..Noone from geber is going to compensate me.. So when I picked my vehicle up Friday there was and still in a big gap between the fender and hood....they tried to adjust it.. the worker stated he told the office the aftermarket parts weren't fitting.. The Grille that was ordered didn't fit according to the worker.... so he said oh I just put the old one back in.. at no time was I told the Grille didn't fit. I asked then what were they gonna do and they looked lost.... the Fog light wasn't Installed properly.. there were a couple runs in the paint... So that's why when I was checking out I asked.... what was gonna happen only then did he say oh we can order the Grille... but then when the insurance company called they were told the Grille was on backorder..... we all pay alot for insurance if the aftermarket parts don't work they told me over the phone all yall had to do was tell them.. and they would approve OEM... So can you please let me know when I can schedule to get these things taken care of So no I have to come out of pocket even more for a rental.
Customer Service - 0.5/5.0 -
Very bad communication.. not only between me but between employees.. no one knows anything.. parts weren't ordered.. parts didn't fit and no one was relaying this to
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
A little slow in getting my car done!! Brought it in Dec 12 and was suppose to be done before we left of Dec 21 was not ready so we had to leave it until we came back from holidays on Jan 2
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did great job and kept me informed about what was going on
Customer Service - 5.0/5.0 -
Kind and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Professional
Repair Quality - 5.0/5.0 -
Smooth transaction no issues
Customer Service - 5.0/5.0 -
Smooth
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From getting the estimate to performing the repair, service was great. I love how the young lady at the front desk was always so kind and kept me up to date with the process of my vehicle.
Customer Service - 5.0/5.0 -
As I mentioned, the lady at the front desk was always kind and accommodating.