Gerber Collision & Glass - Warner Robins
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Warner Robins offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was midway through a long, multi-state work trip when I was unfortunately involved in an accident. I chose to have my van repaired at this location because it was close to where the accident occurred and my mother lives in Warner Robins. I want to start by saying the front-office customer service was excellent. The repairs took nearly two weeks longer than originally anticipated, which created a lot of chaos and displacement for me, but I received updates twice a week, my questions were answered, and everyone was friendly and communicative. I genuinely appreciated that proactive approach. Unfortunately, everything changed when I picked up my van and discovered new damage in a completely unrelated area. It was immediately apparent that my vehicle had been damaged while it was at the shop. I was absolutely dumbfounded and extremely upset—especially after waiting so long for my original repairs because I was desperate to finally get home. Lindsey handled the situation incredibly well. She was empathetic, reassuring, responsive, and solution-oriented. She treated me like a person who was dealing with an already stressful situation. I truly appreciated that. Unfortunately, the same cannot be said for Manager Amy. This was an extremely serious situation—arguably one of the worst things that can happen to a customer’s vehicle while it is in a body shop’s care. It was an opportunity for management to step up, take ownership, communicate clearly, and make the customer feel reassured. Instead, my experience was the opposite. After waiting on hold for approximately 10 minutes, I was told Amy would call me back. When I finally reached her myself later that afternoon she immediately came across as dismissive and, rather than focusing on a solution, spent an uncomfortable amount of time placing blame on Lindsey and even the shop’s proximity to a busy road. What was most frustrating was having to continuously follow up myself. I never received a proactive or reassuring call from Amy. There was no apparent sense of urgency, and communication with the Gerber location in my hometown to help coordinate the next steps can only be described as lazy. After two days of feeling dismissed, I ultimately went into her office myself to “kick the ball down the field.” Had I not continued pushing for answers and basic documentation of the new damage Gerber caused, I honestly don’t know how long it would have taken to get the information and reassurance I needed to finally leave Warner Robbin’s and go home to FL. Mistakes happen. I understand that, and I don’t expect perfection from technicians or entry-level employees. What I do expect is competent management when something goes seriously wrong. The front-office team demonstrated what good customer service looks like. Unfortunately, the management response to a very serious situation fell far short of that standard. This location needs some serious management training—not because a mistake happened, but because of how the mistake was handled afterward.
Customer Service - 0.5/5.0 -
In 20 years of managing people myself, I don’t believe I have ever encountered such poor management. All the other staff were wonderful. But as soon as my situation escalated to management I never received another update or phone call again unless I initiated it. I had to personally make contact with the Gerber Collision in Melbourne FL that I wanted to do my repairs. Confirming Amy had never spoken to their staff. She claims she left a message with the CSR at that location and “never heard back”. If this is true, she apparently didn’t deem my situation worthy of a follow up call or email after 24 hours with no response. After leaving a message the next morning for Amy with no response, around 3:30pm I personally went to Gerber, refused to leave, and sat in Amy’s office for 30 mins while she FINALLY handled the situation 2 days later. Had I not gone to her office late that afternoon, I’m certain I would have had to wait a third day for anything to be done to help me. In this final meeting she continued to blame everyone else and take no responsibility for her own store or her lack of response. Her demeanor and dialect was so far from what I would consider basic management level. I never felt heard, seen, taken care of, or prioritized. A simple “I’m sorry we let this happen Ms , we will take care of everything and make it right” would have gone a LONG way. This was Amy’s time to shine as a manager but her lack of response and sense of urgency tarnished her whole staffs image.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
It was expensive, but it was done well. I think I have one new dent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10/10, the staff was super friendly and helpful. My car is perfect again! I appreciate y’all’s business.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
It took much longer than expected.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They got to work. Finished the car ahead of schedule.
Repair Quality - 5.0/5.0 -
Great job on repairing my vehicle.
Customer Service - 5.0/5.0 -
Very friendly people. Greeting you with a smile and ready to help.
Likely to Recommend - 5.0/5.0 -
Again Lindsay would make me recommend.
Repair Quality - 5.0/5.0 -
Lindsay kept me up to date concerning the part she ordered and got me a rental car when it arrived. She was so personable. Employees like her are irreplaceable. She knows how to make customers return if they ever need to.
Customer Service - 5.0/5.0 -
I didn’t meet Billy the mobile glass guy or his employee but they did an excellent job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are appreciative to the professional and kind service that was provided during the repair of our vehicle. The constant update and turn around time to have our vehicle restored was above reproach. Just first class from start to finish. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was excellent