Gerber Collision & Glass - Red Bluff

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Difficult for me to rate at this time as the repair has not been fully completed.

Customer Service - 3.5/5.0 -

Communication was limited until I made contact with the repair facility and requested better communication.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have recommended them to family

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did everything that was needed and were very kind while I was there :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

very good job! definetly recommend to anybody! thanks guys!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

I am pleased with the work done on my Honda Accord.

My Experience - 5.0/5.0 -

Excellent fast work and a great staff. I highly recommend them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Still waiting for issues to be resolved. See prior comments.

Customer Service - 2.5/5.0 -

My car’s audio, gps map, radio and touch screen aren’t working now. They were working when I brought the car in for repair. Gerber said they would contact Toyota for a diagnostic test in order to repair the problem. I am awaiting their notification to me. I want the problem resolved.

My Experience - 5.0/5.0 -

The job was completed quickly and very nicely. The staff in the office were very nice to us as well. Overall it was a good experience. We’ve used this shop before and recommended it to others. Hopefully we won’t need it again, but if we do, we will return.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were very helpful and always kind. kept in touch when it came to updates on the progress. Explained everything well.

Likely to Recommend - 5.0/5.0 -

100% hands down would recommend the shop to anyone i know

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I am very satisfied with the repars from this shop and they are very easy to work with. I appreciate Antonio for keeping me updated on the progress. He also went out of his way for me to pick up my car late after work hours! As I feel like that is time he could spend with his family!! I would recommend this shop to anyone i know!

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

Please see why on my first comment on survey.

Customer Service - 2.5/5.0 -

Hard to say how satisfied. The staff was very nice & pleasant. But being a fairly new opening of a Gerber shop, I don’t think they were quite ready for handling a 2025 new Camry. I understand that it takes longer to get parts for a new car. And I understand that they had a couple of staff problems (new baby born, hospitalization of a worker), but I think two months & 20-some days was a little much too long. They just weren’t set up yet with every department needed. I should probably have been recommended to take my car to the Redding or Chico Gerber Collision (if they have them there). But the worst thing was the day I picked my car up, supposedly completed. As I walked around my car to inspect it, I, an 87 year old not mechanically inclined woman, spotted a terrible mistake - a part in the front that was not installed correctly because it was the wrong size or something. The manager or whatever his title, agreed it was not right & that they would order a new part & call me when to bring my car back! He was very polite & pleasant about fixing the problem. I have no complaint about him - but shouldn’t someone there have spotted the problem?!? This is why I haven’t answered your request to fill out your survey— I didn’t know what to say! The people I dealt with there were wonderful! But I’m not sure about their organization & readiness.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication throughout the time repairs were being done. When my daughter picked it up she was super excited that the inside got detailed as well.

Customer Service - 5.0/5.0 -

Very nice and helpful.

My Experience - 5.0/5.0 -

Great color match

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service and fast.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great service and quick

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Greta customer service !!!

Customer Service - 4.5/5.0 -

Greta customer service

Returned Clean

Likely to Recommend - 5.0/5.0 -

Appreciate the professional courtesy and quality of work.

Repair Quality - 4.5/5.0 -

Other than the length of time for completion they appeared to do a great job, looks like new. Very satisfied with the quality.

Customer Service - 5.0/5.0 -

Always kept me informed of the status almost daily and were always courteous and professional.

My Experience - 5.0/5.0 -

thank you for making this experience easy. I will use you in the future if needed as I have used your service before.

Likely to Recommend - 0.5/5.0 -

Will not be going back.

Repair Quality - 3.0/5.0 -

The paint doesn’t look good or match the best but worst of all is the headlights look completely different.

Customer Service - 1.5/5.0 -

They kept changing the finish date. A job that shouldn’t have taken more than a week took them almost a month because one part came in damaged and instead of checking all the parts at once they would do one thing then check the next part so they had to reorder 2 different parts. They did not detail car and one headlight looks completely different then the other. Worst of all one of the staff members were extremely rude and condescending when I asked about paying cash they never told me they only take card or check ahead of time so I had to run around on top of having added out of pocket costs because of the amount of time it took them to get it fixed. I will definitely not be going back here if I ever need body work again.