Gerber Collision & Glass - Red Bluff

Likely to Recommend - 5.0/5.0 -

Professional and timely

Repair Quality - 5.0/5.0 -

They did a great job my car looks great!

Customer Service - 5.0/5.0 -

Very helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

repairs came out really good! can’t even tell it was in an accident!

Customer Service - 5.0/5.0 -

everyone was super helpful and friendly, never had any issue throughout the whole process. office staff was always so welcoming

Likely to Recommend - 3.0/5.0 -

The last two repairs I have had were done by Collision pro. They were on time and had better communication.

Repair Quality - 3.5/5.0 -

Not all the repairs are complete.

Customer Service - 3.5/5.0 -

I was not happy with their automated updates as the dates were not correct. I was notified in a prompt manner about updates on my repair. My repair is till not complete, waiting for more parts to arrive.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My vehicle was finished like new.

Customer Service - 5.0/5.0 -

All the staff are pros.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job.

Customer Service - 5.0/5.0 -

Through no fault of their own the car took longer to repair then anticipated. We were worried that the rental car via AAA would run out. They told us that if that was the case THEY would pay for any additional charges. They did a great job. And the staff is very friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I liked the timely text reporting. The explanation of the work that was needed. Gentleman was patient. Answered all our questions & did not appear annoyed. The lady Jayra, explanations of the contracts. Very friendly. Cheerful. Spoke clearly. Did not make me feel rushed. She is a rare employee. Thank you for a job well done. Mrs. A. Zamarron

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and repaired my car in a timely manner. Really liked the progress reports and information you provided in e-mails.

Customer Service - 5.0/5.0 -

Answered all my questions

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was very professional and friendly

Customer Service - 5.0/5.0 -

Loved the communication

Returned Clean

Likely to Recommend - 1.5/5.0 -

I don't trust anyone who can look me in the eye and lie. I might be a female but I am not dumb.

Repair Quality - 3.5/5.0 -

The body work looks great but was given car without working front blinkers, a piece on the inside of driver door was broken when attaching outside and wasn't fixed or reported to me. I found it later. Car was returned with check engine light on that wasn't on before. When I said something a tech came out with a code reader. I asked what the code was and he said it's throwing a low voltage signal and that it might be my battery. I said that's funny because I just changed it a year or 2 ago. I took my O'Reilly and they told me it's the ambient temperature sensor and because of location of sensor it's all related to the work that had been done.

Customer Service - 2.0/5.0 -

The ladies in the office are very friendly but to be handed my keys and told to go check it out without a tech going over the work done is very disappointing. Then for the tech to lie to me is crazy when it was easy to verify code for checking engine light.

My Experience - 5.0/5.0 -

Excellent customer service. Updates as often as they could and had my car back days sooner than expected. I recommend to all friends and family.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Rápidos y bien hecho el trabajo

Customer Service - 5.0/5.0

Returned Clean