Gerber Collision & Glass - Salem/Broadway St.

4.8 (3,138reviews)
95%
1365 Broadway St NE,  Salem,  OR  97301
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Gerber Collision & Glass - Salem offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (3,138)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, returning vehicles to like-new condition. Communication stood out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often surprising customers. The friendly, professional, and caring staff were repeatedly commended. A small number of customers noted areas for improvement, including occasional delays, paint quality concerns, and communication gaps, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"My vehicle looks and functions as good as new! The repair work is flawless – you couldnt tell there was ever damage even if you were looking for it. And I never had ..." Read more
"We were treated with courtesy, transparency, and honesty. I felt Gerber had my best interests in mind, and ..." Read more
"... Collision has been there every step of the way with strong communication and feedback answering all my questions and providing high quality customer service. I will ..." Read more
"Even the repair staff did all of what was in my best interest with my vehicle it even runs better than before thank you all so ..." Read more
"Appears the vehicle was repaired back to its original condition ahead of schedule by four days and returned to me cleaned inside & ..." Read more
"Way early! Just how it should be - set a realistic expectation then Over Deliver."
"Very professional, the vehicle was taken in, fixed and gotten back to me in an amazing amount of time. The area that they fixed is amazing and blended ..." Read more
"... happy with my car and it looks like a new car and I got it back a week early. Thank you so much and God Bless you all." Read more
"It took 7 weeks for them to repair my car's sun roof. Unacceptable!"
"They did a great job, just took forever"
"... the whole time. Just about every step of the way they sent me a text to let me know how things were progressing. It gave me so much peace of mind to know it was ..." Read more
"I really appreciated their frequent updates and honesty. They showed not only care for the repair of my vehicle ..." Read more
"Gerber made sure that I was informed about my vehicle every step of the way! Amazing communication!"
"... and in record time. Gerber is very professional and called like clockwork with updates" Read more
"... repaired after hitting a deer. they did a fantastic job, communication was great, the paint is matched perfectly. I couldn't have asked for better service!" Read more

Likely to Recommend

Repair Quality

The work completed on the car was excellent. The manager was very nice and came out to talk to me when I was picking up the car. The estimater was friendly, helpful, explained everything very well that was going to be completed, and let me know by text message many times where they were at in the process of completing the job. The receptionist was very friendly and knowledgeable.

Customer Service

As mentioned above, they were friendly staff, knowledgeable, and kept me informed of what was happening during the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a fantastic job I really appreciate your professionalism

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They gave me updates as they were fixing my car and it looks great! They did forget to put windshield washer fluid in the tub but that was no big deal! The man who did the estimate and lady at front desk were very polite and professional

Customer Service

Front desk lady and estimator were professional and engaging. Guy in the office didn’t smile much

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

My only complaint. Estimate was way low estimate was “2000 +”. Final price was over 5000. I did not have a problem with final price, work and service was phenomenal.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are returning customers. There's good reasons for that. Customer service and quality repairs can't be beat!

Likely to Recommend

Repair Quality

Impressed with communication and commitment to meet deadlines. Great staff!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The team was great to work with. they were fast, efficient and informative.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job

Customer Service

Very satisfactory

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely keep Gerber in mind for any future work. I will also let my family and friends know where to go.

Repair Quality

Mark and his team were very professional and had my vehicle estimated and repaired within two days. Everyone was kind and kept me informed every step of the way.

Customer Service

I was made aware of all the work that was being done on my vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the updates and work well done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Really great service! I am glad State Farm steered us your way. The car looks wonderful.

Customer Service

Great communication, and superb customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I am very happy with my overall experience, my car is back to being great again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Because of our travel plans the repairs needed to be done both quickly and well. We appreciated the quick turnaround and doing a good job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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