Gerber Collision & Glass - Salem/Broadway St.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

that they vacuumed out my car and made it look good on the inside when they didn’t have to is a 10 in my book

My Experience - 5.0/5.0 -

Everyone was professional and prompt throughout the process. Tammi

Likely to Recommend - 5.0/5.0 -

This is the second car we have brought to Gerber. We are very satisfied.

Repair Quality - 5.0/5.0 -

Our car was handled quickly and efficiently. Everyone was so polite and helpful. They were a pleasure to deal with.

Customer Service - 5.0/5.0 -

While not the outcome we had hoped for (our car was totaled by the insurance company) Gerber was very helpful throughout the process.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Completely satisfied!

Repair Quality - 5.0/5.0 -

It was my second visit. I chose this business because I was completely satisfied last time. Fast, efficient, professional service.

Customer Service - 5.0/5.0 -

See previous comments.

Returned Clean

My Experience - 5.0/5.0 -

Great communications, thank for getting my car back in a timely manner!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely amazing. Would rate 100 outta 10! Made my car look like it was never rear ended. Very happy 😊

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Customer service was exceptional. My car looks great and I appreciate that the repairs were.completed a week earlier than anticipated.

My Experience - 0.0/5.0 -

Rude customer service, lack of transparency, more excuses then solutions. I hope to never need this kind of service again, if I do, it won't be with Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Really good service and communication from start to finish.

Customer Service - 5.0/5.0 -

First rate

Returned Clean

Likely to Recommend - 0.5/5.0 -

Just no.

Repair Quality - 0.5/5.0 -

I was told my be le would be cm to pre loss condition and it’s only been one issue after another. Color doesn’t match with the rest of the vehicle, new paint has a blue hue to it, orange peel. Damage to accessories (foam storage for the jack looks have been broken). Hub adapter not placed back on my wheel causing vibration while driving. I recently 6/15/2026 washed my vehicle and noticed water had entered the rear of the vehicle into the spare tire well under the padding/carpet. The hatch is now a struggle close and really depends on whether or not the vehicle is level. Aesthetically it looks fine from 50feet on a dark moonlit night..but in everyday conditions… not satisfied at all.

Customer Service - 2.0/5.0 -

The personnel were okay at first but after my 3rd visit you could they were annoyed, but it may have been that I was also not happy.

My Experience - 5.0/5.0 -

Customer service was beyond compare. They were attentive to my needs and very communicative through every step. I could not be happier with the end product and the service.

Likely to Recommend - 4.5/5.0 -

I have had others do repairs and Gerber leaves them behind without comparison

Repair Quality - 4.5/5.0 -

Did an awesome job getting my vehicle repaired and back to me ahead of schedule, thank you!

Customer Service - 4.5/5.0 -

Totally professional without any reservation

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

This is my second repair with this shop. They do a terrific job!

Repair Quality - 5.0/5.0 -

They did an excellent job with the repairs, plus, communication was great job.

Customer Service - 5.0/5.0 -

Communication was great and the repairs were done early.

My Experience - 5.0/5.0 -

The staff was courteous and knowledgeable. The service was quick and done to satisfaction. And yes, I would recommend Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice repair, good and fast service, i thought it was going to take 2 weeks but it was 1 week

Customer Service - 5.0/5.0 -

Good and caring people

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0