Gerber Collision & Glass - Sarasota

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for allowing me to pick my car up on Saturday!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

We have already recommended you to two of our neighbors

Repair Quality - 5.0/5.0 -

Was Great, Carlos was very helpful, and courteous, explained and answered all our concerns

Customer Service - 5.0/5.0 -

Other than Carlos we only talked to a couple other people, but they were all very courteous and professional

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great experience overall and would use for my own personal vehicles if needed (but hopefully won't need).

Repair Quality - 5.0/5.0 -

I am very happy with the overall process, communication and result of the repair for our business.

Customer Service - 5.0/5.0 -

Great communication with text and email updates and accurate timelines given.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The employees were very helpful and friendly and the work on my vehicle was good .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your facility was very clean and the staff with whom we interacted were extremely helpful and friendly. We appreciated being texted about the progress of our vehicle repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

The car does look good.

Repair Quality - 4.0/5.0 -

They did a nice job on the car except they missed two things that still needed fixing. That caused delays.

Customer Service - 3.0/5.0 -

I had to be persistent in contacting repair people. Helene, however, was great.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Not so sure you really want my feedback but since you kept requesting for it,here you go. It's the worst experience i ever had with an auto body shop. The estimated 4 week repair turned into 4 months! And I still received my car in unsatisfactory condition. Interior was filthy which is no big deal but would like to have everything noted. White overspray paint on my dashboard. Steering wheel is crooked. Front end has an intermittent light wobble/vibration that comes and goes. And there is a constant smell of engine coolant. I would expect that after having my car for a third of a year it would be returned to me atleast close to how it was, because its a brand new car!

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very nice job!

Repair Quality - 5.0/5.0 -

I just picked up my car on Friday and so far so good looks like new again!

Customer Service - 5.0/5.0 -

Everyone was very helpful!

My Experience - 5.0/5.0 -

Very professional and i appreciate the constant communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am completely satisfied with the entire process.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was completed as expected

Customer Service - 5.0/5.0 -

Gerber exceeded my expectations in every way. The lady at the front desk was very friendly and helpful. They completed vehicle ahead of schedule and provided daily updates. Overall a very pleasant experience. The staff were very friendly.

Likely to Recommend - 5.0/5.0 -

Only them! Recommend!

Repair Quality - 5.0/5.0 -

People so friendly They care!!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Car ready earlier than expected

My Experience - 5.0/5.0 -

Did a beautiful job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m very satisfied with the repair. My car looks great! Thank you so much for your excellent work. I really appreciate it!

Customer Service - 5.0/5.0 -

I’m very satisfied with the repair. My car looks great! Thank you so much for your excellent work. I really appreciate it!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication with staff to understand what needed to be done and tracking the progress as it went along the process!

Customer Service - 5.0/5.0

Returned Clean