Gerber Collision & Glass - Sarasota

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

You kept my car significantly longer than it should have been kept. When I got it back the rear wiper was installed upside down. The cost for the rental car was 1000 dollars due to you keeping it so long and your response was take 250 dollars from the deductible owed. That’s not enough. Transparency was awful and the excuses mounted with every week that passed. First it was parts then “getting it done the right way” (see rear wiper blade), then just not getting it put together. Will not use again and will advise others to not use.

Customer Service - 0.5/5.0 -

The only contact came from me reaching out to the shop. Never updates.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I had an outstanding experience getting my vehicle fixed at this shop. The bumper replacement was done flawlessly, and from the moment I arrived until I picked it up, the customer service was exceptional. I was kept informed every step of the way with real-time updates. The process was super organized and professional, and the staff was always helpful. I would absolutely recommend them to anyone in need of bodywork! Kudos to Carlos and Helene

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Extremely professional customer service and communication. And the work on my vehicle seems to be well done!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

100%

Repair Quality - 5.0/5.0 -

I was blown away they washed my truck Mike was really good at explaining the process and making me feel good about the repairs. Super good job. Helena at the front always professional and on point.. thanks again

Customer Service - 5.0/5.0 -

Good job

Returned Clean

My Experience - 5.0/5.0 -

I had great experience with Gerber. Mike went above and beyond with repairs to my mini-van. I would have no qualms about taking it there again if I needed bodywork done.

My Experience - 5.0/5.0 -

The service was timely.and professional. The experience was run smoothly and stressless. I would recommend Gerber if asked for a referral.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

For all reasons stated.

Repair Quality - 5.0/5.0 -

Always satisfied with the professionalism, speed, workmanship and excellent customer service. Thank you Helene and Mike!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice easy to deal with

Customer Service - 5.0/5.0 -

Great

My Experience - 5.0/5.0 -

I had an excellent experience with Gerber Collision & Glass. The entire team was professional, friendly, and kept me informed throughout the repair process. My Cadillac was repaired beautifully and looks like new again. The work was completed on time, and the customer service was outstanding. I truly appreciate their attention to detail and commitment to quality. I highly recommend Gerber Collision & Glass to anyone needing auto body repairs. Thank you for a job well done

My Experience - 5.0/5.0 -

Professional, on time available best experience I ever had with collision repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service was great Professional on time I strongly recommend Gerber

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Management was great

Repair Quality - 5.0/5.0 -

Good and fast service

Customer Service - 5.0/5.0 -

Great staff

My Experience - 0.0/5.0 -

There are 2 small white circles on the front hood that need to be fixed. I will call on Monday to discuss.

Likely to Recommend - 5.0/5.0 -

Already recommended to two friends

Repair Quality - 5.0/5.0 -

Amazing experience. Michael the manager was personable, professional and knowledgeable.

Customer Service - 5.0/5.0 -

So informative. Michael knew exactly what I needed to do

Likely to Recommend - 5.0/5.0 -

Overall one of the best experiences

Repair Quality - 5.0/5.0 -

Mike and his team were amazing

Customer Service - 5.0/5.0 -

They met my every need

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great personnel, great attitude, and great professional professionalism

Customer Service - 5.0/5.0